What are the responsibilities and job description for the Patient Balance Collector position at HealthTexas?
The Patient Balance Collector Responsible for following up with patients to generate revenue by making payment arrangements, collecting accounts, monitoring and pursuing delinquent accounts.
In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values.
Culture and Values Expectations
At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission “to deliver quality and compassionate care with outstanding service, every patient, every time”. As a Patient Balance Collector at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations.
- Integrity: Do the right thing, the right way, every time.
- Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
- Compassion: Treat everyone with respect and dignity.
- Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
- Synergy: Collaborate to improve outcomes.
- Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas.
- Stewardship: Use resources responsibly and efficiently.
- Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.
Essential Job Duties & Responsibilities
- Comply with established policies and procedures, objectives, HIPAA, safety and environmental standards.
- Accurately enter payments, adjustments, patient demographics and insurance information.
- Collects delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur.
- Performs various collection actions including contacting patients by phone or mail, and prepares information for the collection agency.
- Secures outstanding balance payments for care
- Other duties as assigned
Experience
- 2 years medical billing and/or collections experience in a physician’s or other medical facility setting
- Must be able to multi-task, meet deadline and be a team player
Education
- High School Diploma or GED
Knowledge, Skills & Abilities
- Working knowledge of Microsoft Office and Teams.
Work Hours, Travel Requirements
- Monday – Friday, 8:00 a.m. – 5:00 p.m., and as needed to complete projects.
- Travel to medical offices may be necessary for the purpose of providing benefit education.
Working Conditions & Physical Requirements
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines