Practice Coordinator

Job Title: Practice Coordinator

Reports to: Director of Behavioral Health

Employment: Full-Time, Exempt 

Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

The Practice Coordinator is responsible for the day-to-day operational and business functions of the Telehealth Medical Practice (Behavioral Health). Develops strategies and processes that contribute to the growth and success of the practice in a rapidly growing organization. 

Essential Duties and Responsibilities:

• Creates and maintains patient schedules for initial, rescheduled, and follow-up appointments.
• Monitors flow of patient appointments to ensure patients are seen in a timely manner.
• Creates and maintains physician schedules. 
• Uploads patient records into Station Connect portal for new and existing patients as needed, working with contracted agencies for needed information.
• Works in conjunction with internal and client nursing staff to ensure timely refilling of prescriptions, prior authorizations, and processing of diagnostic testing results.
• Maintains knowledge of the telehealth platform, EHR, and related technology, troubleshoots issues.
• Assists with implementation of new clients and patients with a high degree of customer service.
• Acts as a resource and manages an active, ongoing process of improving patient, client, and physician satisfaction for all assigned practices. 
• Addresses any questions or concerns in a compassionate and timely fashion. 
• Work closely with Physicians, Chief Medical Officer, Director of Behavioral Health, and VP of Operations to enhance practice operations and develop and implement business strategies. 
• Facilitates communication and establishes a climate that encourages teamwork, collaboration, and problem-solving. 
• Implements workplace procedures. 
• Maintains adherence to existing policies and procedures of the practice and recommends and implements new policies and procedures as needed.
• Assists Practice Manager with development of processes and workflows to gain office efficiency. 
• Performs other duties as assigned. 

Qualifications:

Education

• Minimum 2 years in Medical Office in an administrative capacity.

Qualifications/Requirements 

• Candidates required to work Pacific Time office hours (9-5pm PT); prefer candidates located in Pacific Time.
• Energy and passion for increasing access to quality healthcare and improving the quality of life for individuals with Intellectual and Developmental Disabilities. 
• Minimum 2 years physician practice management experience required. 
• Effective verbal and written communication skills required. 
• Knowledge of laws, regulations, and medical terminology related to the management of physician practices.
• Proven leadership and customer service skills.
• Detail oriented with excellent organizational skills. 
• Adaptability and change management skills. 
• Ability to multitask and prioritize based on business needs. 
• Ability to analyze financial and operational data and develop plans for improvement. 
• Highly proficient with computers and technology including Zoom and Electronic Health Records. 
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. 

StationMD is an equal opportunity employer.