Manager, Implementation

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

• Mission-oriented work

• Diverse and inclusive culture

• Competitive Compensation & Bonuses

• Comprehensive Insurance Plans

• Mental and Physical Health Support

• Work-from-home flexibility

• Fitness Center Reimbursements

• Streaming Good time off for volunteering

• Wellness workshops

• Buddy Program for new HealthStreamers

• Collaborative work environment

• Career growth opportunities

• Continuous learning opportunities

• Inspiring workspaces to collaborate and connect with other HealthStreamers

• Free employee parking at our Resource Centers in Nashville and San Diego

  
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Manager, Implementation is responsible for leading the onboarding phase of an effective post-sale customer success journey. This individual supervises a team of Implementation Specialists to meet or exceed customers’ and internal stakeholders’ expectations. The Manager, Implementation is passionate about the success of HealthStream clients and continually serves as an advocate. This individual possesses technical and business knowledge of configuration strategies related to the WF solutions supported and may advise clients on best practices to support long-term adoption of the products. The Manager, Implementation works in a matrix environment across internal departments including Sales, Product, Systems, and Customer Experience, and interfaces directly with customers. Strong interpersonal skills are critical to success in this position, as well as the ability to plan and execute activities with minimal supervision. In addition, the Manager, Implementation may mentor and/or lead large scale enterprise or premium implementations.

Occasional travel is required to support customer or partner relationships.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Ensures team members are executing essential duties and demonstrating service excellence, exhibiting cost/quality balance, and consulting with other departments on best practices.

• Ensures accurate project artifacts department performance metrics and documentation on an ongoing basis for continuous evaluation and the development of an accessible knowledge base.

• Provides personal oversight on high-priority or highly complex customer projects.

• Communicates weekly status on identified productivity and success measures.

• Leads, mentors and motivates staff; promotes individual accountability, operational/service excellence, and fosters a positive team culture.

• Ensures consultation with sales to ensure effective transition from pre-sales to implementation.

  
  

Requirements

• Bachelor’s degree in business, technology, or an equivalent.

• At least 4 years in operations or implementations management, or other relevant role

• Experience in the healthcare industry strongly preferred

• Experience in supporting customer lifecycle in a SaaS business strongly preferred

• May require up to 10% travel

  
  

Qualifications

• Excellent written, verbal, and presentation skills

• Excellent organizational, multi-tasking, and time-management skills with a keen eye for detail

• Highly proficient in the use of technical applications for business purposes

• Highly proficient in the interpretation of business-related data and KPIs

• Works independently, exhibiting a high degree of personal ownership and accountability

• Demonstrates a persistent commitment to service excellence

• Establishes high degree of trust and credibility internally and among customers

• Respectfully works within a multi-disciplinary, matrixed team with a focus on meeting organizational and team goals

• Displays critical thinking ability while managing customer challenges and prioritizing relevant actions across a multi-disciplinary team

• Responds to setbacks and customer concerns with a positive attitude and appropriate redirection or problem-solving

  
  

Compensation

• The salary range for this position is $70,352 - $80,889. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off

• Parental Leave

• 401k and Roth

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Short- and Long-Term Disability

• Medical Bridge Insurance

• Critical Illness Insurance

• Accident Insurance

• Identity Protection

• Legal Protection

• Pet Insurance

• Employee Assistance Program

• Fitness Reimbursement

  
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.