What are the responsibilities and job description for the Patient Operations Support Specialist position at Healthspan?
About Us
At Healthspan, we are transforming healthcare delivery through a longevity-focused telemedicine platform. We specialize in interventions targeting cellular senescence and mTOR pathways, grounded in the pioneering research of Dr. Mikhail Blagosklonny. Our mission is to optimize human performance and cellular function, empowering patients to take control of aging and prevent age-related chronic disease.
Role Description: Part-Time Patient Operations Support Specialist
We are seeking a highly motivated and detail-oriented remote Patient Operations Support Specialist to join our team in the telehealth longevity space. In this role, you will serve as a key point of contact for patients, ensuring they receive timely, accurate, and compassionate support as they navigate our innovative longevity programs.
You will play a critical role in delivering a high-quality patient experience by managing inquiries, coordinating care-related workflows, resolving issues, and supporting operational processes across our telehealth platform. This is a hands-on role ideal for someone who thrives in fast-paced environments, values precision, and is deeply motivated by helping patients achieve meaningful health outcomes.
Work Schedule & Availability Requirements
This is a part-time role requiring consistent availability across both weekdays and weekends. We are hiring two part-time Patient Operations Support Specialists to cover the following fixed shifts:
Option 1: Morning Shift
Monday–Friday: 9:00 AM – 2:00 PM EST (5 hours/day)
Saturday & Sunday: 9:00 AM – 11:00 AM EST (2 hours/day)
Option 2: Afternoon Shift
Monday–Friday: 2:00 PM – 7:00 PM EST (5 hours/day)
Saturday & Sunday: 2:00 PM – 4:00 PM EST (2 hours/day)
Additional Notes
This role is designed as a growth opportunity within Healthspan. As the company scales, you will have the chance to expand your responsibilities, deepen your expertise in digital health operations, and grow into more senior roles within patient operations, support, or broader healthcare operations functions. We value internal growth and actively support skill development, autonomy, and ownership.
Our Culture at Healthspan
At Healthspan, leadership is defined by action, not title. Every team member is empowered to take initiative, identify opportunities for improvement, and contribute meaningfully to our mission.
We are committed to craftsmanship and continuous improvement—both in the quality of our work and in our personal growth. A growth mindset, adaptability, and curiosity are essential qualities for success here.
Above all, our work is patient-centered. Healthspan was inspired by a personal health crisis experienced by our founder, and that commitment to delivering exceptional patient care guides everything we do.
Why Healthspan?
By joining Healthspan, you’ll be part of a team advancing the future of longevity medicine. Your work will directly support patients accessing cutting-edge health optimization solutions. You’ll join at an early stage, giving you the opportunity to make a meaningful impact while growing alongside a mission-driven company shaping the future of healthcare.
What We Offer
Please record a short video (3–4 minutes max) and upload it as an unlisted YouTube video. In the video, please answer the following:
At Healthspan, we are transforming healthcare delivery through a longevity-focused telemedicine platform. We specialize in interventions targeting cellular senescence and mTOR pathways, grounded in the pioneering research of Dr. Mikhail Blagosklonny. Our mission is to optimize human performance and cellular function, empowering patients to take control of aging and prevent age-related chronic disease.
Role Description: Part-Time Patient Operations Support Specialist
We are seeking a highly motivated and detail-oriented remote Patient Operations Support Specialist to join our team in the telehealth longevity space. In this role, you will serve as a key point of contact for patients, ensuring they receive timely, accurate, and compassionate support as they navigate our innovative longevity programs.
You will play a critical role in delivering a high-quality patient experience by managing inquiries, coordinating care-related workflows, resolving issues, and supporting operational processes across our telehealth platform. This is a hands-on role ideal for someone who thrives in fast-paced environments, values precision, and is deeply motivated by helping patients achieve meaningful health outcomes.
Work Schedule & Availability Requirements
This is a part-time role requiring consistent availability across both weekdays and weekends. We are hiring two part-time Patient Operations Support Specialists to cover the following fixed shifts:
Option 1: Morning Shift
Monday–Friday: 9:00 AM – 2:00 PM EST (5 hours/day)
Saturday & Sunday: 9:00 AM – 11:00 AM EST (2 hours/day)
Option 2: Afternoon Shift
Monday–Friday: 2:00 PM – 7:00 PM EST (5 hours/day)
Saturday & Sunday: 2:00 PM – 4:00 PM EST (2 hours/day)
Additional Notes
- Candidates must be able to commit to one full shift option consistently
- Weekend availability is required
- This role is ideal for individuals seeking structured, predictable part-time hours
- All shifts are aligned to Eastern Standard Time (EST)
- Serve as a frontline support resource for patients via email, chat, phone, and other support channels
- Respond to patient inquiries related to appointments, prescriptions, labs, program logistics, and platform usage
- Triage and resolve patient issues efficiently, escalating clinical or technical concerns to appropriate internal teams when needed
- Coordinate closely with clinical staff, operations, and engineering to ensure seamless patient experiences
- Document patient interactions clearly and accurately within Zendesk and related systems
- Support incident-related communication by helping keep patients informed during system or service disruptions
- Contribute to the development and maintenance of internal documentation, FAQs, and patient-facing knowledge base content
- Identify recurring issues or friction points and proactively suggest process improvements
- Ensure compliance with patient privacy, security, and healthcare-related best practices
- Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (or equivalent experience)
- 2–4 years of experience in a customer support, patient support, or operations role (telehealth, healthcare, or software preferred)
- Hands-on experience using Zendesk or similar customer support platforms
- Strong understanding of customer service fundamentals with the ability to handle sensitive or complex patient situations
- Excellent written and verbal communication skills
- High attention to detail with strong organizational and follow-through skills
- Ability to work cross-functionally with clinical, technical, and operations teams
- Comfortable working with digital tools, internal systems, and evolving processes
- Experience supporting patients or customers in a healthcare, telemedicine, or regulated environment
- Familiarity with healthcare workflows, labs, prescriptions, or patient portals
- Experience contributing to knowledge bases, FAQs, or self-service resources
- Exposure to CRM tools or support platforms beyond Zendesk (e.g., Salesforce, Freshdesk)
- Ability to manage multiple priorities in a dynamic, startup environment
- Interest in longevity science, preventive medicine, or healthcare innovation
This role is designed as a growth opportunity within Healthspan. As the company scales, you will have the chance to expand your responsibilities, deepen your expertise in digital health operations, and grow into more senior roles within patient operations, support, or broader healthcare operations functions. We value internal growth and actively support skill development, autonomy, and ownership.
Our Culture at Healthspan
At Healthspan, leadership is defined by action, not title. Every team member is empowered to take initiative, identify opportunities for improvement, and contribute meaningfully to our mission.
We are committed to craftsmanship and continuous improvement—both in the quality of our work and in our personal growth. A growth mindset, adaptability, and curiosity are essential qualities for success here.
Above all, our work is patient-centered. Healthspan was inspired by a personal health crisis experienced by our founder, and that commitment to delivering exceptional patient care guides everything we do.
Why Healthspan?
By joining Healthspan, you’ll be part of a team advancing the future of longevity medicine. Your work will directly support patients accessing cutting-edge health optimization solutions. You’ll join at an early stage, giving you the opportunity to make a meaningful impact while growing alongside a mission-driven company shaping the future of healthcare.
What We Offer
- Opportunities for professional growth and career development
- 401(k)
- Insurance (Full-Time Employees only)
- Flexible PTO
- Remote work environment
Please record a short video (3–4 minutes max) and upload it as an unlisted YouTube video. In the video, please answer the following:
- Why are you interested in this position?
- What does an ideal work environment look like for you?
- What are you especially strong at professionally?
- What are you not interested in or not particularly strong at professionally?
- Where do you see yourself in 5 years in your career?
- Applications without a video and a preferred shift will not be considered.