Patient Care Coordinator / Scheduler & Medical Scribe

Join a fast-paced, patient-centered chiropractic practice that's changing lives every day.

HealthSource Chiropractic of Crofton is seeking an organized, energetic, and compassionate Patient Care Coordinator / Scheduler & Medical Scribe to become an essential member of our team. This role is perfect for someone who thrives in a busy healthcare environment, enjoys building relationships with patients, and has exceptional attention to detail.

This position is much more than answering phones—it is a critical role responsible for helping patients stay on track with their care while supporting the doctor and keeping the office running efficiently.

Responsibilities

Patient Scheduling & Retention

• Schedule new patient appointments and existing patient visits
• Follow up with new patient inquiries
• Contact patients who have missed appointments
• Perform patient reactivation calls
• Help maintain a full and productive schedule
• Confirm upcoming appointments
• Communicate with patients regarding treatment plans and scheduling needs
  
  
  

Medical Scribing

• Accurately document patient encounters in real time during examinations
• Prepare patient charts prior to appointments
• Assist the doctor with documentation and clinical workflow
• Ensure records are complete and accurate
  
  
  

Insurance Verification

• Contact insurance companies to verify patient benefits and eligibility
• Obtain benefit information and authorization requirements
• Document insurance information accurately in patient charts
  
  
  

Administrative & Front Desk Duties

• Answer incoming phone calls
• Greet and check in patients
• Process patient paperwork
• Collect co-pays and payments
• Maintain accurate patient records
• Assist with office organization and daily operations
• Support teammates wherever needed
  
  
  

Marketing & Patient Engagement

• Assist with internal marketing campaigns
• Make patient follow-up and referral calls
• Help coordinate community events and office promotions
• Assist with social media content and patient testimonials
• Promote a welcoming and exceptional patient experience
  
  
  

What We're Looking For

• Outstanding communication and customer service skills
• Friendly, confident, and compassionate personality
• Exceptional organizational skills
• Ability to multitask in a fast-paced environment
• Strong computer and typing skills
• Detail-oriented with excellent follow-through
• Positive attitude and willingness to learn
• Self-motivated and dependable
• Team player who enjoys helping others
  
  
  

Preferred Qualifications

• Experience in a medical, chiropractic, dental, or healthcare office preferred
• Medical scribing or medical terminology experience is a plus
• Scheduling experience preferred
• Insurance verification experience preferred
• Experience with electronic health records (EHR) is a plus
  
  
  

Why You'll Love Working Here

• Positive, team-oriented culture
• Opportunity for growth and advancement
• Meaningful work that helps improve patients' lives
• Ongoing training and professional development
• Supportive leadership and a collaborative environment
  
  
  

If you're highly organized, love helping people, enjoy keeping things running smoothly, and thrive in a fast-paced healthcare setting, we'd love to meet you!

Apply today and become part of a team dedicated to helping our community live healthier, happier lives.