TLC Supervising Health Worker (Swing) - TLC

Job Overview

This position requires full vaccination against COVID-19 before hire.

Program participants are 18 and over adults who are under the influence of substances and need short term assistance and support. HR360 will be operating the Privacy Area at the Tenderloin Linkage Center in a manner that treats all participants with compassion, dignity and respect. Shifts are staffed with a supervisor, EMT, health workers, and safety navigators. The team works to ensure the safety of all participants, especially focused on those who may be using substances in the Privacy Area.

The program is a welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires:

To monitor participant safety and prevent fatal overdoses.

To reduce barriers for people who use drugs to access a non-judgmental and participant-centered space, addressing the inter-related harms of homelessness, substance use, and trauma;

To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing radical hospitality to individuals who are experiencing substance use related crisis/dysfunction;

To create a stigma-free zone for services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program’s mission, policies, practices, and development;

To continuously improve and develop the service delivery of this community-based model, through data collection, participant feedback, and evaluations;

And to collaborate with our community partners, and support linkages to partner agencies providing community-based harm reduction, treatment, and wellness resources (housing, primary care, substance use treatment, and other services available at the TLC).

HealthRIGHT 360 is an equal opportunity employer, and reasonable accommodation may be made to enable qualified individuals with either disabilities or religious exemptions to meet this requirement, and other essential job functions.

The work schedule for this position is: 11:30am-8pm, but may be adjusted along with any changes of program hours.

Job duties may be performed indoors or outdoors. May be required to work nights and weekends. May be redeployed to work at other relevant sites as needed.

Supervising Health Workers provide direct supervision, oversight, coordination, support, and quality management under the direction of the Director. The Supervising Health Workers are primarily responsible for direct supervision of program staff and daily operations, including participant care, staffing, safety, daily operations, ongoing development, and other responsibilities as they arise. Through staff supervision, training, and direct service, the Supervising Health Workers ensure that all aspects of the program are functioning optimally to create a safe, attentive, and welcoming milieu environment.

The Supervising Health Workers act as the onsite supervisor in the absence of the Director.

As a part of a collaborative team, along with EMTs, Safety Monitors, and supervisors, Health Workers will ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. Health Workers will model and demonstrate healthy COVID-19 protocols, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. Health Workers will be required to complete minimal documentation and assist in connecting our participants to ongoing services and supports, and others as they arise.

Key Responsibilities

Management Responsibilities:

• Assisting in recruiting, hiring, onboarding, training, and supervising all TLC staff and volunteers, including EMTs, health workers, supervising health workers, janitors, drivers, and safety monitors.
• Responsible for supervising COVID protocols are observed and ensuring the overall safety and operations of program site.
• Setting trauma-informed, harm reduction tone of program setting, including overseeing all operational/facility and IT aspects of program functioning.
• Supervising program and staff schedules, and ensuring adequate staff coverage at each shift to maximize safety and participant experience.
• Assisting in organizing and leading internal program staff meetings, clinical, and administrative staff supervision including regular shift meetings and various ad hoc meetings.
• Ensuring the overall quality of customer and health services at program.
• Collaborating and liaising with primary stakeholders to coordinate program referrals and relationships bidirectionally, including local first responders, law enforcement, community-based organizations, local businesses, the Department of Public Health, and others.
• Utilize ‘servant leadership’ philosophy and practices when needed to be able to perform all job duties of all program staff (other than EMTs).

Direct Service Responsibilities (as needed):

• Treat program participants with respect and dignity, interacting with them in a compassionate, non-judgmental manner, utilizing harm reduction and a trauma-informed approach.
• Respond to participants’ needs, ensure that site protocols are being addressed.
• Respond to crises (e.g. conflict) with crisis de-escalation interventions and Administer Narcan when responding to overdoses.
• Attend to the program milieu to help maintain safe space for participants.
• Verbally de-escalates tense, high pressure, and emotionally charged situations.
• Provide health education and support in accordance with harm reduction principles.
• Work as active team member along with EMTs, other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program.
• Complete regular monitoring and provide wellness checks when required.
• Complete basic intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation.
• If necessary, to provide proactive ‘warm-handoff’ referral and linkages for participants to hospital care, substance use treatment, health, and social services.
• May be required to work nights and weekends.

Administrative/Compliance Responsibilities:

• Ensuring the integrity of documentation and data collection by monitoring reports, matching services between multiple systems, conducting staff training, and conducting internal audits.
• And partnering with HR360 EHR department to ensure adequacy of internal program IT and EHR resources.

Clinical/Supervision Responsibilities:

• Provides consultation and supervision as needed.
• May provide formal clinical supervision to staff to address secondary trauma and compassion fatigue.

Training Responsibilities:

• Conduct trainings on harm reduction, Narcan use, drug and alcohol, use/intoxication/withdrawal, customer service, trauma-informed care, team-based care, anti-stigma, crisis management and de-escalation and other related topics.
• And other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

• 2 years of direct harm reduction services (e.g. syringe access, drop-in, outreach, health engagement).
• Minimum 2 years’ experience supervising staff.
• We value applicants with Lived experience of drug and alcohol intoxication.
• Experience in crisis intervention and overdose reversal.
• CPR certified within 30 days of hire.
• First Aid Certified within 30 days of hire.

Preferred:

• Experience mentoring frontline harm reduction staff.
• Ability to train others on harm reduction, non-violent communication, crisis intervention/de-escalation, Naloxone use, and/or trauma-informed approaches.
• Familiarity with community resources and systems of care in San Francisco.

Background Clearance:

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills and Abilities Required:

• Professionalism, compassion, flexibility and reliability are imperative.
• Excellent verbal, written, and interpersonal skills Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Desired:

• Knowledge of co-occurring disorders and trauma informed treatment.
• Experience working with criminal justice population.
• Bilingual.

Tag: IND100.