Medical Referrals Coordinator (On-Call) - Integrated Care Center

HealthRIGHT360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

This is a union eligible position.

This is an On Call position: shift hours and days vary as needed.

This is a union eligible position.

The Integrated Care Center clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most

in need including those who are suffering from homelessness, mental illness, substance use, and chronic mental conditions. We provide team-based care in an integrated care setting. We are looking for a

mission-driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

The On-Call Medical Referrals Coordinator will be responsible for all coordination of care for clinic patients. The (MRC) works to ensure the effective management of all incoming specialist referrals. This

position will perform a wide variety of tasks associated with referral tracking to be compliant with Patient Centered Medical Home (PCMH) requirements to ensure quality patient care and safety.

Key Responsibilities

Administrative Responsibilities:

• Ensures that patient’s primary care chart is up to date with information on specialty consults, hospitalizations, ER visits, and chronic disease management that is related to their health.
• Entry of patient clinical and non-clinical information into the assigned electronic registry is the key responsibility of this position (e.g. e-Clinical works, Care Ware, Aries, Care, etc.).
• If assigned, maintain ongoing tracking (SFGH alerts) to the Primary care provider team and appropriate documentation on referrals to promote team awareness and ensure patient safety.
  
  

Advocacy Responsibilities

• Effectively assist patients in problem solving potential issues related to the health care system, and financial or social barriers. (e.g., request interpreters as appropriate, transportation services, or prescription assistance).
• Acts as the system navigator and point of contact for patients and providers.
• May assume an advocate role on the patient’s behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion.
• Assists patients with signing up for medical coverage.
  
  

Qualifications

Education and Experience

• High school diploma or equivalent accreditation combined with experience working in a medical/clinical setting.
• Experience working as a patient advocate.
• Preferably a bachelor’s degree in a related field
  
  

• Must complete background check and livescan clearance.
• We will consider for employment qualified applicants with arrest and conviction records.