Practice Manager

HealthReach Community Clinic - Job Announcement

Position Title: Practice Manager

Reports to: Executive Director

Classification: Exempt

Category: Permanent, Full-Time

Schedule: 40 hours/week

The Practice Manager is responsible for assisting the Executive Director in the management of operations, staffing, finances, direction, and administration of HealthReach Community Clinic.

Job Qualifications:

• Associate’s degree in healthcare/medical office administration, management, or a related field required; Bachelor’s degree preferred
• Minimum 2-3 years of relevant work experience required
• Knowledge of financial systems, reporting, policy and procedure development
• Experience with marketing and development, event planning, and community outreach
• Ability to act as an advocate for patients, personnel, the Clinic, etc.
• A commitment to charitable healthcare and serving individuals with limited means

Skills, Abilities, and Attributes:

• Thorough knowledge of healthcare administration and the healthcare delivery system
• Excellent written and oral communication skills
• Strong organizational skills
• Skills in interpersonal, community, and group relations, and strong experience in creating and participating in collaborative relationships
• Ability to exercise sound leadership and judgment, and remain calm when confronted with stressful situations
• Ability to multitask and set priorities
• Public relations knowledge and expertise and the ability to positively represent the Clinic
• Willingness to be flexible and accommodate change
• Prior experience working with low-income or otherwise vulnerable individuals and families; previous exposure to a free clinic preferred
• Computer proficiency in Microsoft Word, Outlook, and Excel
• Bilingual in English and Spanish is preferred but not required

Primary Responsibilities:

• Provide direct assistance to the Executive Director in managing the Clinic in line with the established goals, aims, and objectives expressed by the Board of Directors
• Assumes clinic administrative responsibilities in the absence of the Executive Director
• Serve as an integral part of the HealthReach team to facilitate the provision of high-quality medical services for patients
• Manage HealthReach patient enrollment process (process all applications for new and existing patients)
• Ensure patients receive appropriate paperwork as part of their onboarding/renewal process
• Supervise and be actively engaged in clinic operations
• Coordinate building and equipment maintenance and services
• Positively represent the Clinic in all dealings with outside vendors
• Oversee Clinic donor management system and keep accurate and thorough records of donations
• Support marketing and public relations efforts designed to increase visibility and build appreciation and support of Clinic programs, services, and activities
• Provide direct supervision of the Patient Services Representative and front desk operations
• Manage student intern outreach, selection, training, scheduling, and evaluation
• Help to ensure all volunteers are treated with respect and are recognized for their contributions
• Aid in maintaining administrative reports and statistical information on all aspects of the Clinic
• Respect full confidentiality of patient records; treat patients with respect and care
• Ability to utilize different forms of technology and troubleshoot problems as they arise
• Oversee inventory of all office supplies and equipment; assist with procurement
• Act as an ambassador and representative for HealthReach to the community
• Attend all team meetings and other meetings as deemed appropriate by Executive Director
• Perform other related duties as necessary and as directed by the Executive Director

Physical Requirements: HealthReach Community Clinic is committed to providing a means for job applicants who have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the abilities that are customarily required to perform the essential job functions of this position:

• Vision sufficient to read standard text and read a computer monitor
• Ability to speak and hear sufficiently to communicate clearly in person and over the telephone
• Ability to stand, sit, walk, stoop, and bend routinely
• Manual dexterity to use hands, arms, and shoulders repetitively to operate a keyboard/write
• Ability to interact professionally with people from a variety of backgrounds in a high-stress, fast-paced environment

Compensation & Benefits:

• Salary range: $50-55k
• If the applicant is approved by the Executive Director and Board of Directors, they will be offered employment and will receive compensation commensurate with experience.

Special Instructions to Applicants:

No phone inquiries or visits, please. All applications will be received via email (HealthReach@HealthReachClinic.org). Applications submitted on LinkedIn will not be considered. In your email, please include:

• A cover letter that addresses what you’ve identified as the position’s challenges and opportunities, and how your experience and professional qualifications prepare you to help lead HealthReach Community Clinic
• A current resume or CV
• 3 professional references

EEO Statement:

HealthReach Community Clinic is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.