Patient Account Specialist- Rochester Hills, MI

Rochester Hills, Michigan

The primary responsibility of the Patient Account Specialist (PAS) is to ensure that all claims are reimbursed at 100% of the contracted rate.

Date Posted: 8/4/2026

Job Type: Full Time

Min Salary: $18.00/hr

Max Salary: $21.00/hr

Location: 1773 Star-Batt Dr., Rochester Hills, MI 48309

Type: Full Time

Education: high school

Qualifications:

• High School Diploma required.
• 1-2 years of billing experience preferred.

Skills:

• Excellent communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills and highly efficient
• Proficient knowledge of medical insurance providers and portals.
• Proficient knowledge and experience with electronic medical record (EMR) systems.
• Proficient knowledge and experience with Clearinghouses.
• Proficient in Microsoft Office Suite and Adobe.

Responsibilities:

• Process all insurance account receivables accurately and in a timely manner.
• Review and appeal all unpaid and denied claims.
• Investigate rejected claims.
• Perform and track claims status and corrections.
• Contact the insurance company to remediate claim issues and discrepancies in payment.
• Audit credit accounts for refund processing.
• Review and respond to EMR messages and tasks.
• Provide customer service to clients and patients.
• Receive and process phone payments and EFT payment plans.
• Review payment postings for accuracy assurance on claim corrections.
• Complete and review claim submissions.
• Submit data for the weekly and monthly statistical reporting.
• Report consistent and repetitive claim rejections to the Lead Patient Account Specialist.
• Understand, comply, and uphold all Code of Conduct standards and promote ethical behavior in the workplace.
• Perform all other duties as assigned.

Benefits:

• Opportunity for growth & Ownership
• Mentorship & career development
• Meaningful and rewarding work environment
• Family and team-like environment
• Competitive benefits packages
• Medical, Dental and Vision insurance
• Short-term, long-term, and life insurance
• Supplemental Benefits (critical illness, hospital indemnity insurance, accident insurance)
• Identity protection
• 401(k) with matching & retirement
• HSA and FSA plans available
• Paid time off

To be considered for this role, candidates must successfully pass an internal screening against the OIG Exclusions list.