What are the responsibilities and job description for the Front Desk Associate position at Healthplex Associates, Inc.?
Come join a great nationwide health and wellness company as a Front Desk Customer Service Coach for a Nationwide company managing Henry Mayo Fitness and Health!
**Must be available 4:45am – 10:30am Monday and Tuesday.
The Front Desk Coach is responsible for providing customer services through the front service desk with enthusiasm professionalism and efficiency by performing the following duties.
Greets all members and guests in a friendly and pleasant manner with the goal of delivering the highest level of customer service.
Provides information to members, guests and callers regarding club services, events and programs.
Answers all incoming phone calls and promptly responds to the inquiry of the caller, transfers the caller to the appropriate phone number or seeks information from other club sources to answer the caller immediately.
Conducts point of sale transactions including taking cash/making change or credit card payment and enters payment transactions accurately and completely in the club information and point of sale transaction system.
Provides membership tours when assigned; communicates information about the facility and services and completes membership forms according to the procedure established at the club.
Schedules assessments, consultations and other program services in accordance with the club’s scheduling system and policies.
Assists with special event registration and queues entry to the event to assure an orderly and pleasant experience for attendees.
Signs in/out equipment following the club procedure and monitors members exiting the facility for security purposes.
When assigned, opens or closes the club following all club procedures outlined for these activities.
Requirements:
High School Diploma or equivalent required, 1-2 years customer service experience required; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Job Type: This is an hourly, non-exempt position.
EEO: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious beliefs, disability (mental and physical), marital, familial or parental status, medical condition, genetic information, military and Veteran status, national origin, race, gender identity, sexual orientation, political affiliation, or any other protected class or status.
Job Type: Part-time
Pay: From $16.90 per hour
Work Location: In person
Salary : $17