What are the responsibilities and job description for the Patient Access Scheduler - Hutchinson Clinic position at HealthPartners?
HealthPartners is looking to hire a Patient Access Scheduler to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health's organizational goals and meet regulatory and compliance requirements.
Essential Duties & Responsibilities:
- Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
- Schedules appointments per protocol.
- Takes messages from patients as appropriate.
- Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
- Works on work queues.
- Receives, responds and assists with queries from patients and visitors.
- Verifies patient insurance eligibility.
- Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
- Collects consents for common medical record, assignment of benefits and distributes privacy notice.
- Uses AIDET according to organizational training standards and expectations.
- Attends, contributes and listens during meetings and group discussions.
- Performs all other related duties as assigned.
Accountabilities for all Employees:
- Adheres to the Hutchinson Health Employee Values.
- Maintains confidentiality of the organization and patients.
- Reports any health/medical errors.
- Observes all Environment of Care policies and reports safety risks or hazards immediately
Work Schedule:
Monday through Friday, 6:45 a.m. to 7:00 p.m. Includes weekend rotation: One day (Saturday or Sunday) every 5th weekend.
Required Qualifications:
Education, Experience or Equivalent Combination:
- Additional training either in medical secretarial or business.
Knowledge, Skills, and Abilities:
- Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
- Ability to greet public in a pleasant voice, on the phone and in person, required.
- Must enjoy reception.
- Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.
Preferred Qualifications:
Knowledge, Skills, and Abilities:
- Knowledge of Medical Terminology
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.