What are the responsibilities and job description for the Call Center Associate position at HealthPartners?
Job Description
The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional/dietary requirements of the patient. The position uses multiple computer applications to place and verify patient meal orders. Performs other duties within the Food & Nutrition Department as assigned.
FTE: 0.5; 20 hours per week
Work Schedule: 3pm-7pm Monday-Wednesday and required to work every other weekend from 630am-3pm
Required Qualifications:
- Experience: 1 year of customer service experience required
Salary Rate: $19.49/hour
Benefits: Regions Hospital offers a competitive benefits package (0.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. Benefits take effect first day of employment. We offer an on-site employee fitness center,and an on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also a proud to be a Yellow Ribbon Company
,Job Info
Job Identification: 115581
Job Category: Nutrition Services
Posting Date: 2025-11-18T19:32:25 00:00
Work Schedule: Monday through Wednesday 3:00pm-7:00pm Every other weekend 6:30am-3pm Position includes every other weekend and every other holiday.
Hours Per Week/FTE: 20 hrs weekly / .5 FTE
Union (if applicable): Regions AFSCME Service Workers
Job Shift: Day/Evening
Position Type: Part-time regular
Job Category: Nutrition Services
Department: Food Patients
Pay Range: $19.49/hour
Pay Range Statement: Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
Overtime Eligibility Status: Non-Exempt
Locations: Regions Hospital & Clinics
Salary : $19