Audiologist Assistant

QUALIFICATIONS:

REQUIRED:

High School Graduate or equivalent, plus training or experience as audiology assistant or one-year previous medical experience or training in medical fields (such as medical assistant, lab assistant, LPN).

Must be dependable, professional, punctual and have good written and verbal communication skills. Must be able to interact with patients and staff in a courteous and cooperative manner. Must possess organizational skills.

PHYSICAL REQUIREMENTS:

Must possess manual dexterity, good visual acuity and hand-eye coordination. Must be self-mobile.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. Assist Audiologist in the performance of audiologic evaluations and the fitting of hearing aids. Provide direct patient support for walk-in and telephone hearing aid problems. Maintain a safe work area and ensure that it is adequately stocked, cleaned and organized.

ACCOUNTABILITIES:

1. Assist Audiologist in Audiologic Evaluations:

A. Room patients and obtain patient history as required by audiologist.

B. Assist Audiologist with Cerumen management.

C. Clean and maintain audiologic equipment in accordance with OSHA standards.

D. Provide chart review as needed.

2. Assist Audiologists in Hearing-Aid Fitting:

A. Assist in ear-impression procedures, including preparation of impression material.

B. Perform ANSI electro-acoustic evaluations of hearing aids using hearing-aid analyzer.

C. Instruct members on care and use of their hearing aids, including manipulation of controls and cleaning.

D. Assist in maintenance of hearing aid test results.

3. Support for members with Hearing-Aid problems:

A. Assess non-functioning hearing aids, consulting with audiologist as needed.

B. Perform appropriate in-office repair of hearing aids including, wax removal from hearing aid, battery door changes, shell modifications and ear-mold tubing changes.

C. Obtain factory service for hearing aids where appropriate. Apprise members of costs and warranties.

4. Hearing-aid lab support functions:

A. Quality control of incoming hearing aid orders

B. Process new and repair hearing-aid paper work

C. Maintain and order lab stock of batteries, hearing aid parts, hearing aid analyzer supplies, hearing-aid order forms / boxes, hearing-aid purchase contracts and repair contracts.

D. Maintain the hearing-aid lab in a clean and safe manner.

E. Assist in the reconciliation of hearing-aid statements.

F. Maintain hearing-aid database.

5. Departmental Support Functions:

A. Assist members with return appointments as needed.

B. Receive payments for hearing aids as needed.

C. Assist receptionist in members phone questions.

6. Perform other special duties as may be required.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.