Client Partner

Role : VP Client Services

Reporting : Practice Head

Location : Pittsburgh, PA

Job Description

• Strong experience in building Client Senior Management (CxO/VP) level relationships and executive connects

• Protect and grow revenue by building new offerings, receivables and collections, and overall customer satisfaction

• Responsible for driving the revenue and profitability of account relationships through identification of initiatives and new growth opportunities by working closely with the clients health plan leadership

• Responsible for coordinating and strategizing compelling business solutions through collaboration with internal business partners to build solutions that address new opportunities in the marketplace

• Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets

• Develops account management plans to increase the market share and ensure client satisfaction that will optimize profitability and growth.

• Responsible for contract negotiation and closure

• Regularly reports account operational and financial status to Senior Management.

• Ensures all required reports are delivered to the client in a timely manner.

• Must be able to travel up to 50% of the time (within the U.S. as well as offshore locations for client visits when required)

• Understand the products/programs/services provided by HealthHelp and WNS.

• Experience working with URAC & NCQA accredited organizations and knowledge of the standards

• Responsible for development and delivery of all client financial reporting and presentations to be shared on a monthly, quarterly, or annual basis

Qualifications

• Minimum of five years of executive level account management and contract negotiation experience, required

• Bachelor’s Degree in Business or Health Administration preferred,

• Demonstrates strong leadership skills to facilitate cooperation and project management among cross-functional teams and clients.

• Excellent interpersonal and customer service skills, with the ability to communicate efficiently with individuals at all seniority or C-Suite levels

• P&L management experience preferred

• Strong analytical and critical thinking skills. Ability to obtain, manipulate, and interpret various reports and data to produce meaningful information

• Should be detail oriented and organized in approach

• Proven project management, task management and execution management skills

• Experience working in cross functional and matrixed management operating teams

• Possess excellent organization and time-management skills to effectively prioritize and manage multiple competing priorities in a fast-paced environment.

Additional information

💵 Compensation Disclosure

The base salary range for this position is $175,000 to $200,000 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a combination of factors, including but not limited to:

• Overall professional experience
• Directly relevant experience
• Education and certifications
• Industry knowledge and expertise
• Skills and competencies

In addition to base pay, this role may be eligible for performance-based bonuses, or incentive pay, or commissions, which are not included in the listed base salary range.

WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois. Where required by law, we will provide additional details about compensation and benefits to qualified applicants.

🎁 Benefits Overview

Our benefits package includes (but is not limited to):

- Medical, dental, and vision insurance

- Paid time off (PTO), holidays, and sick leave

- 401(k) with company match or other retirement plan

- Life and AD&D Insurance

- Employee Assistance Program

🌍 Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.

📅 How to Apply

Please submit your application, including a resume and optional cover letter, or email to Sarita.rakheja@wns.com