What are the responsibilities and job description for the Referral Coordinator (Patient Care Coordinator) - Bilingual (Spanish & English) position at HealthFirst Staffing?
We are seeking a detail-oriented and organized Bilingual (Spanish & English) Referral Coordinator / Patient Care Coordinator to join our primary care doctor's office in MetroWest Orlando, FL. The ideal candidate will be responsible for managing patient referrals, coordinating appointments with specialists, and ensuring smooth communication between our office, patients, and other healthcare providers.''
The Referral Coordinator will play a crucial role in our healthcare team by facilitating patient referrals and managing the referral process from start to finish. This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced medical environment.
Key Responsibilities:
- Process and manage patient referrals to specialists and other healthcare providers
- Schedule appointments with specialists and provide patients with necessary information
- Verify patient insurance information and obtain prior authorizations when required
- Maintain accurate and up-to-date patient records, ensuring compliance with HIPAA guidelines
- Communicate with patients, insurance companies, and healthcare providers to coordinate care
- Track and follow up on referrals to ensure timely completion and patient satisfaction
- Assist patients in resolving issues related to referrals, such as transportation or financial concerns
- Collaborate with the healthcare team to ensure proper documentation and follow-up on referrals
Requirements
Qualifications and Skills
- High school diploma required; associate's degree in healthcare administration or related field preferred
- Previous experience in healthcare administration or as a referral coordinator is highly desirable
- Strong knowledge of medical terminology and insurance procedures
- Excellent verbal and written communication skills
- Proficiency in electronic health record systems and Microsoft Office suite
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and organizational skills
- Customer service-oriented with a professional and empathetic demeanor
Benefits
- Weekly Pay
- PTO
Salary : $16 - $18