Business Analyst

At HealthFirst, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1,000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends. We stand resolute in our commitment and determination to make a lasting impact.

JOB OVERVIEW: 

As a Business Analyst, you are client representative for IT to the Business, for both internal and external clients/stakeholders. As a business analyst, you will meet with client/stakeholders to scope and document business requirements, create and/or edit the Business Requirements Document, and establish business use tests cases to maintain HealthFirst’s internal systems and other third-party systems and ensure they are operating in alignment with documentation. 

KEY RESPONSIBILITIES:  

• Conduct workshops, interviews, and meetings with stakeholders to scope and document business requirements.
• Create Business Requirements Documents and System Documentation and maintain version control across all HealthFirst systems (e.g. BRDs, process maps, reports, etc).
• Translate business needs to user stories, process flows, and use cases.
• Assist in developing business cases, ROI analysis, and feasibility studies.
• Support Project planning, testing, and implementation phases.
• Analyze existing systems and identify integration points, gaps, and potential risks.
• Collaborate with stakeholders to define integration requirements including data mapping, workflows, and APIs.
• Perform data analysis and create visualizations using tools like Excel or PowerBi. 
• Create and execute SQL Queries to assist in troubleshooting, ad hoc reporting, or research.
• Research, implement, maintain, and load data into Procurement Portals.
• Monitor DSCSA EPCIS XML files for both inbound and outbound files with trading partners. Identify, analyzing and resolving errors in data files including troubleshooting issues and implementing corrective actions to prevent future errors. Onboarding of new connections with trading partners.
• Continuously analyze and streamline data transfer processes and recommend improvements to enhance efficiency and reliability.
• Design and develop integration architectures, following industry best practices and standards.
• Create and maintain documentation for EDI and Integration processes, mappings, and configurations.
• Ensure compliance with data security, privacy regulations and federal, state and local regulations.
• Train internal teams on IT business processes, best practices, and troubleshooting techniques.
• Maintain up-to-date knowledge of new technologies, tools, and methodologies related to integration development. 
• Assignment of tickets to releases.

SPECIFIC KNOWLEDGE & SKILLS:  

• Experience with SharePoint and ticketing systems such as Jira and ADO.
• Understand organization’s goals and objectives, applying integration solutions and services to meet business needs, balancing quality of service, speed, and cost.
• Ability to communicate with a variety of stakeholders across the business.
• Strong documentation, and documentation version control, experience.
• Ability to drive projects to meet delivery dates.
• Demonstrate an understanding of data transfer formats DSCSA, x12, EDI translators and common data transfer utilities and tools.
• Knowledge of middleware and trading platforms. 
• Read and understand requirements from third parties who wish to interface with HealthFirst data.
• Ability to identify and resolve data integrity issues specifically as they relate to the exchange of data across systems.

GENERAL SKILLS & COMPETENCIES:  

• Excellent analytical, and creative problem-solving skills with keen attention to detail.
• Consistently provide friendly and engaging customer service to internal and external customers.
• Demonstrate initiative and self-direction, sustaining productivity among multiple projects and competing schedules, remaining detail-oriented, making sound decisions and maintaining composure in a fast-paced environment.
• Strong multitasking and organization skills.
• Work independently as well as work in a team-oriented, collaborative environment.

MINIMUM WORK EXPERIENCE:  

• 4 years’ experience working with integrations development or similar role
• Strong understanding of integration technologies including REST, SOAP, XML, JSON, CXML, API Design, and flat files.
• Experience in creating and executing SQL queries.

PREFERRED EDUCATION:  

• Bachelor's degree in computer science, Information Technology or related field, or equivalent work experience. 

TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Hybrid/Remote. No special physical demands required. 

COMPLEXITY: Work on problems of diverse scope and moderate impact where analysis of data requires a review of a variety of factors. Use best practices and knowledge of business strategy to solve complex problems; recommend solutions to business challenges. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise. 

SUPERVISION: Receive minimal instruction on day-to-day work and general instruction on new projects or assignments.  May act as a resource to provide informal guidance for TSMs with less experience. Assignments can be broad in nature. 

PERFORMANCE REQUIREMENTS:  Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.

The salary range for this position is $64,902-$81,800. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. 

BENEFITS: Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, FTO, Work Life Assistance Program, & Educational Benefits. 

HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.