What are the responsibilities and job description for the Advocacy Specialist position at HealthEZ?
The Opportunity
HealthEZ is seeking an Advocacy Specialist to join our Care Management team at HealthEZ! This individual must be extremely organized and be an advocate for our members and clients. This position is located in Bloomington, MN and can support a hybrid work environment.
What You’ll Do
- Deliver concierge-level service to members by providing personalized support and guidance throughout their healthcare experience
- Serve as a primary point of contact for members, ensuring exceptional customer service and timely resolution of inquiries
- Collaborate with vendors and members to address medical management requests and questions accurately and efficiently
- Initiate and maintain authorized case management files in compliance with internal processes
- Open, track, and monitor advocacy cases to ensure proper follow-up and resolution
- Partner with Medical Management staff to support process improvements and achieve departmental goals
- Provide administrative and operational support to case managers, the Clinical Director, and broader Medical Management team
- Monitor and manage shared inboxes (Intake, Medical Management, Advocacy) to ensure timely communication and task completion
- Assist in the development, implementation, and maintenance of medical management programs across the department
- Perform additional duties as assigned by leadership
What We Expect from You
- Associate’s degree or Medical Assistant certification preferred
- Knowledge of and adherence to HIPAA regulations
- 3 years of customer service or direct client-facing experience
- Strong knowledge of medical terminology with the ability to accurately interpret medical records
- Prior experience with care management processes, preferably within a health plan environment
- Excellent organizational, written, and verbal communication skills
- Preferred experience working with prescription benefits and pharmacy-related programs
- Demonstrated ability to deliver exceptional customer service
We make healthcare EZ!
Additional Opportunity Details:
Target Hourly Compensation Range for this role is $24.00-$27.00/hr*
* Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.
Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.
HealthEZ recognizes its responsibilities under federal, state, and local laws requiring non-discriminatory employment practices. All employment decisions, practices and procedures will be carried out without regard to race, color, creed, religion, sex (including pregnancy), sexual orientation, national origin or ancestry, age, marital status, disability, family status, status with regard to public assistance, or any other characteristic protected under applicable local, state, and federal laws.
HealthEZ is proud to be an equal opportunity employer.
Salary : $24 - $27