Order Management Analyst

WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.

Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

• Career GrowthDevelopment - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
• SupportiveInclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
• Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.

POSITION SUMMARY

The Order Management (OM) Analyst is responsible for the implementation, configuration, testing, training, ongoing support, and optimization of MEDITECH OM applications within a multi-hospital health system. This role ensures seamless integration, data integrity, and efficient system functionality, working closely with all areas of the organization such as finance, clinical focus areas, and reporting teams.

This individual will play a critical role in collaborating with hospital and corporate counterparts to define and develop the structure and solutions for MEDITECH OM within the HSA environment. They will contribute to both the initial design and the ongoing maintenance of solutions that support future operational needs. Key responsibilities include mapping process flows, analyzing business requirements, and ensuring comprehensive solutions that align with operational, financial, and regulatory standards.

**This is a fully remote position, with minimal travel required for production deployment events, periodic training sessions, and meetings. **

PRIMARY RESPONSIBILITIES

• Provide technical support, troubleshooting, and system enhancements for the MEDITECH OM module.
• Assist with configuration, implementation, and optimization of the organizational structure for future state acquisitions.
• Configure and update MEDITECH dictionaries and tables to support administrative, financial, and clinical workflows.
• Utilizing an issue tracking system, the OM Analyst will monitor incoming issues and requests and address them in a timely manner.
• Ensure data integrity, system security, and compliance with financial regulations and healthcare standards.
• Collaborate with hospital-based HSA resources to ensure efficient operations within HSA's multiple facilities.
• Coordinate with vendors on system updates, troubleshooting, performance monitoring, and testing of new functionalities to ensure seamless adoption of enhancements.
• Develop and enhance user training materials, SOPs, and documentation to optimize system utilization across departments.
• As a member of the analyst team, provide 24x7x365 coverage for the organization on a rotating basis.
• Other duties as required/assigned to the position.

EXPERIENCE/EDUCATION REQUIREMENTS

• Bachelor's degree in IT, Healthcare Informatics, or a related field (Preferred)
• 2 years of experience building and supporting MEDITECH OM module.
• Experience working in a hospital environment
• Knowledge of MEDITECH Expanse platform

SKILLS/REQUIREMENTS

• Ability to analyze complex data, identify trends, and develop actionable solutions to support decision-making.
• Knowledge within MEDITECH OM related to common dictionaries, monitoring utilizes, user access, Customer-defined screens, and parameters.
• Independent thinker who effectively solves problems and plans solutions working collaboratively with others.
• Strong verbal and written communication skills for working with multidisciplinary teams and end-users.
• Demonstrate ability to manage multiple tasks and health centers simultaneously, while maintaining a high standard of work quality.
• Advanced analytical skills with a focus on problem-solving, process improvement, and workflow optimization.
• Ability to collaborate across departments and communicate technical solutions effectively.
• Knowledge of financial regulations, healthcare compliance standards, and data security best practices, ensuring adherence to industry requirements.