What are the responsibilities and job description for the Member Service/Provider Service Healthcare Rep position at Healthcare Support Staffing?
Company Description
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Job Title Member Service/Provider Service Healthcare Rep
City, State: Tacoma, Washington
Position Summary:
Receive and respond to member/provider inquires.
Hours for this Position:
M-F 8:00-5:00 pm
Advantages of this Opportunity:
•Competitive salary 14-19hr
•Fun and positive work environment
•Long term position (Benefits Offered)
•Advancement Opportunities
More Insight of Daily Responsibilities:
•Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies.
•Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate.
•Document in the computer system all members’ issues and resolution.
•Utilize current reference materials to assist and resolve any member inquiries.
•May coordinate member transportation.
Qualifications
What We Look For:
• MUST have HS Diploma or GED (Verifiable! pass on candidates w/ degrees from other countries we can’t verify) – Please list on resume
• MUST have Healthcare experience
• Must have Claims Experience any type (Commercial, Medicare, and Medicaid)
• Call Center experience strongly preferred but no required. With that being said we need to make sure 100% that they are comfortable working in this type of environment.
• Will consider candidates w/ Healthcare expr & have provided ‘customer service’ to people, but don’t have to be in a call center setting
• For EXP: Front Desk in a busy doctor’s office where they are answering phones, greeting patients, scheduling appts, etc.
Additional Information
Are you an experienced Member Service/Provider Service/Enrollement Rep looking for a new opportunity with a prestigious healthcare company? Do you have experience with Medicare/Medicaid Claims? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!
If interested in learning more please contact Ryan Chojnacki by replying to this job post and including your resume