What are the responsibilities and job description for the Patient Care Coordinator position at Healthcare South?
Healthcare South is seeking an experienced and service driven Patient Care Coordinator to join our dedicated team at Hanover Pediatrics.
This is more than a front-desk role - it is a key position within our practice that provides an opportunity to build a long-term career in healthcare administration. This position is a part time position, approximately 21 hours per week. The schedule will be Monday, 8:30am - 7:00pm and Thursday, 7:00am - 5:00pm, with additional hours on rotating Saturdays and holidays.
We are looking for a polished professional who values teamwork and who takes pride in creating a welcoming and patient centered experience. If you enjoy working as part of a team to provide exceptional service in a fast-paced pediatrics office and want to make a difference in the lives of our patients, we welcome your application.
About the Role
As a Patient Care Coordinator, you'll be the face of our practice and the first point of contact for our families. You will set the tone for each patient interaction - welcoming patients and families, managing appointment scheduling, and supporting the daily administrative operations of the office.
Key Responsibilities
- Greet and assist patients and visitors in a professional and compassionate manner
- Schedule appointments to optimize patient flow and provider availability
- Answer and route incoming calls promptly using a multi-line phone system
- Collect co-pays and provide clear, respectful communication regarding billing and insurance information to patients
- Maintain accurate patient records and update demographic and insurance data in our EHR system (EPIC)
- Support office operations through filing, scanning, photocopying, and general clerical tasks
- Monitor and maintain office supplies and equipment
- Work collaboratively with clinical and administrative teams to support patient care
- Uphold strict HIPPA compliance and patient confidentiality standards.
Experience and Qualifications
- High school diploma or equivalent required
- Minimum 1 year of front-desk or customer service experience
- Healthcare experience strongly preferred
- Strong organizational, communication, and attention to detail
- Basic knowledge of medical terminology a plus
- Comfortable using standard office equipment and EHR systems
- EPIC experience strongly preferred
Our Ideal Candidate
- Takes ownership of their work
- Anticipates needs before being asked
- Communicates clearly and confidently
- Remains professional, positive and composed when navigating patient concerns
Why Join Us
- Established, respected organization with strong community presence
- Supportive leadership and collaborative culture
- Competitive compensation
- Comprehensive benefits package
- Opportunities for internal growth and advancement
- The opportunity to build a meaningful, long-term career in healthcare
If you are seeking a stable, professional environment where your work directly impacts patient care and team success, we encourage you to apply today!
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience with EPIC?
Experience:
- Medical receptionist: 1 year (Required)
Work Location: In person
Salary : $22 - $24