What are the responsibilities and job description for the Social Services Coordinator position at Healthcare Services & Senior?
Make a Difference. Build Connections. Improve Lives.
At 6th Avenue Senior Living, we believe every senior deserves to feel safe, supported, respected, and valued. We are a mission-driven organization dedicated to improving the quality of life for low-income seniors by providing compassionate, person-centered care that promotes dignity, independence, and overall well-being.
We are seeking a Social Services Coordinator who is passionate about serving older adults and wants to make a meaningful difference in the lives of our residents. In this role, you will combine clinical knowledge, creative problem-solving, advocacy, and hands-on support to help residents navigate challenges, build healthy routines, and thrive in their living environment.
If you are a compassionate professional who enjoys collaborating with others, supporting individuals through challenging situations, and helping older adults access the resources they need, we invite you to join our team.
What You’ll Do
Provide Clinical Support and Promote Wellness
- Develop, implement, and monitor individualized behavior support plans that reflect each resident’s unique needs, strengths, and goals.
- Provide crisis intervention, de-escalation, and therapeutic support to residents experiencing behavioral or emotional challenges.
- Help residents access community-based resources, including counseling, support groups, wellness programs, and other services that promote healthy aging and emotional well-being.
- Partner with staff to promote positive interactions, resident engagement, and a supportive living environment.
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Educate and train staff in appropriate crisis prevention and de-escalation approaches, including Therapeutic Interventions, Hand-in-Hand, and as applicable to your training and organizational needs.
Advocate for Residents and Support Daily Needs
- Build trusting relationships with residents while advocating for their dignity, preferences, and individual needs.
- Coordinate with families, guardians, and community partners to help residents obtain essential personal items, clothing, and other resources.
- Provide practical, hands-on assistance when needed to ensure residents have access to appropriate support and services.
- Collaborate with resident services and other campus teams to address barriers to well-being and promote the best possible quality of life.
Coordinate Admissions, Transitions, and Community Partnerships
- Work closely with admissions, resident services, families, and external partners to support appropriate resident admissions and successful onboarding.
- Coordinate with agencies and providers, including Washington State Department of Social and Health Services (DSHS), hospitals, Optum, and physicians, to facilitate continuity of care.
- Support residents transitioning to other care settings or community placements by helping coordinate services, resources, and discharge planning.
- Communicate effectively with interdisciplinary teams to help ensure residents receive appropriate, coordinated care.
Support Campus Operations and Maintain Documentation
- Provide backup assistance with resident activities, appointment coordination, and transportation arrangements as needed.
- Complete assessments and maintain accurate, timely documentation in the electronic medical record, including PointClickCare.
- Collaborate with internal teams to identify resident needs, coordinate services, and support individualized care plans.
- Serve as a professional role model by demonstrating accountability, sound judgment, respect, and alignment with organizational policies and values.
Education and Experience
- A bachelor’s or master’s degree in social work, psychology, counseling, or a related clinical field.
- At least one year of relevant professional experience; experience in senior living, behavioral health, or services for older adults is preferred.
- Previous paid or volunteer experience supporting older adults and/or individuals with disabilities is highly desirable.
- Experience developing behavior support plans, providing crisis intervention, and using de-escalation techniques is preferred.
- Familiarity with Washington State regulations governing assisted living or other licensed residential care settings is a plus.
- Experience with PointClickCare or another electronic medical record system is preferred.
Skills and Qualities
- A person-centered, compassionate approach to working with older adults.
- Strong assessment, communication, problem-solving, and care coordination skills.
- The ability to remain calm, professional, and supportive in challenging situations.
- A collaborative mindset and the ability to build productive relationships with residents, families, staff, and community partners.
- Strong organizational skills and attention to detail in documentation and follow-through.
- A commitment to resident dignity, choice, inclusion, and quality of life.
- A willingness to support and educate team members while contributing to a positive campus culture.