Account Manager

HEALTHCARE SERVICES GROUP, INC.

JOB DESCRIPTION

SECTION 1: POSITION DATA.

TITLE: Environmental Services Account Manager DEPARTMENT: Environmental Services

REPORTS TO: District Manager JOB CODE: 37-1000, 37-1011A

STATUS & GRADE: Exempt ____ Non-Exempt _____ Union ___

EMPLOYMENT: Full-time X Part-time ____ Reg. Hours: _____ per wk

SECTION 2: POSITION SUMMARY.

Manages and supervises the environmental services staff at a single site according to policies and procedures, and federal/state requirements. Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met. Consistently embodies the characteristics necessary to drive the

Company’s Purpose, Vision, Values, and DNA. The Manager is also responsible for coordinating and insuring the satisfactory and timely completion of project and program work done in the building on varying shifts. Maintains records of income and expenditures, supplies, personnel and equipment. Secures and assures that all equipment is maintained and in working order. Makes sure facility has sufficient janitorial supplies. Takes periodic inventories of supplies and materials, trains new employees, and recommends dismissals. Acts as liaison between building occupants or administrators and HCSG staff. The Manager must be able to communicate effectively all directives from managers, building occupants and administrators to

HCSG staff. Is able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker and personal clothing worker. Training, quality control and in-servicing staff is an essential part of the Manager’s responsibility and includes touring building several times per day to assess work quality using QCIs for documentation purposes. The Manager is a department head in the facility and must conduct themselves and their department in a professional manner.

SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB.

JOB FUNCTION

People Management & Development.

• Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services) staff.
• Drives employee engagement through championing PVV and Company recognition program/s.
• Communicates between various shifts to ensure completion of tasks.
• Maintains proper staffing levels; scheduling all Environmental Services staff.

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SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB, continued.

JOB FUNCTION

People Management & Development, continued.

• Supervises, coordinates and evaluates work of all Environmental Services employees, delegating work equally among employees.

• Trains workers in housekeeping, floor care and laundry methods and procedures and proper operation of equipment.

• Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely delivery of services.

• Daily inspection (QCIs – quality control inspections) and follows through on all assignments, directives and projects to ensure task completion

• Cross trains and develops personnel for multiple positions/duties.

• All other work-related duties as assigned by supervisor.

Financial Management.

• Conducts planning and budgeting.
• Manages a cost-effective environmental services program.
• Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
• Maintains required records including but not limited to: inventory, compliance, income/expense, and personnel records.

• All other work-related duties as assigned by supervisor.

Customer Service.

• Ensures that established sanitation and safety standards are maintained.
• Interacts appropriately with residents, client, other personnel, District Manager and the public.
• Responds to customer preferences, complies with industry and federal and state guidelines, and meets the needs of residents.

• Must respond to the paging system in a timely and appropriate manner.

• All other work-related duties as assigned by supervisor.

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SECTION 2A: ESSENTIAL FUNCTIONS OF THE JOB, continued.

JOB FUNCTION

Safety and Other

• Ability to perform the job assignments of the Light Housekeeper, Heavy Housekeeper, Laundry

Worker and Personal Clothing worker as necessary.

• Ability to recognize hazards and follow appropriate protective equipment measures, read and understand Safety Data Sheets (SDS) sheets, and communicate/train employees as to such.

• The ability to handle and mix chemicals safely and properly.

• Develops, maintains and implements infection control and universal precautions policies and procedures to ensure that a sanitary environment is maintained at all times and that all environmental services personnel follow proper reporting, isolation and hand washing procedures/techniques.

SECTION 3: EDUCATION/TRAINING/WORK EXPERIENCE

QUALIFICATIONS:

A high school diploma or equivalent is preferred.

Two years experience in environmental services in a healthcare environment and personnel supervision is desired.

Basic computer skills preferred.

Must provide a criminal background check.

KNOWLEDGE, SKILLS & ABILITIES.

Degree level*/Area: High School Diploma or equivalent and two years experience preferred, or any equivalent experience and training that provides the required knowledge, skills and abilities.

Certificates: None.

Licenses: None, but must be able to meet attendance requirements.

* Acceptable minimum equivalent experience in place of diploma/GED: 2 years.

The account manager must possess the following:

• Skilled in motivating and supervising housekeeping, laundry and floor care personnel.
• General knowledge and understanding of housekeeping, laundry and floor care.

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KNOWLEDGE, SKILLS & ABILITIES, continued.

• Ability to understand and place into action basic infection control procedures.
• The ability to handle and mix chemicals safely and properly.
• Ability to work all shifts as needed.
• Knowledge of housekeeping, laundry and floor care program requirements.
• Knowledge of and ability to use all department equipment.

• Ability to maintain records and complete reports as required.
• Written and oral communication and teaching skills.
• An understanding of housekeeping, laundry and floor care program finances.

• Skill in using public relations techniques (diffusing situations) to promote the environmental services program to client and residents.

• Ability to interact positively with residents, client and other personnel and the public.

Computer software (please specify): ability to become proficient within first 3 months of introduction of any computer and computer software provided to improve recordkeeping and efficiency.

Machine operation (please specify) Special training: please refer to training manual

Copier, fax, calculator, pager, computer

and other office equipment; all standard housekeeping, laundry and floor care equipment.

Scientific training (please specify) Other: (please specify): knowledge of departments and functions; must be fluent in English - reading, writing, and speaking.

Other: (please specify)

Must possess basic math skills.

Good communication and interpersonal skills.

Good client/customer service and organizational skills.

Ability to prioritize multiple tasks.

Ability to work effectively with a team.

Ability to work independently as needed to support the group effort.

Ability to exercise independent judgment.

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SECTION 4. MENTAL DEMANDS & OTHER

Mental demands and other factors important to successful performance of job tasks?

(Mental demands are not only learned mental skills, but also conditions that call for mental discipline.) (check all that apply)

_x_ Reading _x_ Verbal communication skills _x_ Written communication skills

_x_ Detailed work _x_ Stress - people, deadlines _x_ Customer/employee contact

_x_ Confidentiality _x_ Multiple concurrent tasks _x_ Frequent interruptions

_x_ Problem solving ___ Bilingual _x_ Interpersonal skills

_x_ Analytical ability _x_ Dexterity _x_ Time management skills

_x_ Other: _Social perceptiveness; leadership and organizational skills.

WORKING ENVIRONMENT:

The work is performed in a well-lit and well-ventilated facility on varying shifts with a wide variety of people with differing functions, personalities and abilities. The noise level is usually moderately quiet, except for when operating equipment. Exposed to physical and emotional disabilities of the aged, which may include combative residents. Exposed to odors. Must be on constant alert for possible injuries to patients. Exposed to sharp objects and hazardous materials.

Must be able to work around food and/or cleaning products. Exposures to infectious diseases are

possible. Employees who are immune-suppressed should be aware of the potential hazards.

SECTION 5. PHYSICAL SPECIFICATIONS.

JOB CHECK IF PERCENT OTHER JOB INFORMATION

DEMAND APPLY OF TIME Frequent - Occasional - Rarely, to perform . . .

Standing/Walking _x____ ___90__% all the time, except on breaks and to do paperwork

Sitting ____x____ __10 __% __________________________________________

---------------------------------------------------------------------------------------------------------------------

Lifting ____ x ____ ___15 _% bags of soiled linen and buckets of water; min. of

40 times/day, max. wt. 50 lbs., when training, covering for or assisting staff

Carrying ____ x ____ ___15___% personal clothing from cart to resident closet; when training, covering for or assisting staff, max. wt. 50 lbs

Pushing ____ x ____ ___15__% trash or linen hamper; when training, covering for or assisting staff, max. wt. of 50 lbs.

Pulling ____ x____ ___15___% trash or linen hamper; when training, covering for or assisting staff, max. wt. of 50 lbs.

Climbing ____ x____ ___1___% May be more often if facility is more than one story

(stairs)

Balancing ____ x____ ___5___% __________________________________________

Stooping ____x____ ___3___% to sort linen as necessary, when training, covering for or assisting staff

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SECTION 5. PHYSICAL SPECIFICATIONS, continued.

JOB CHECK IF PERCENT OTHER JOB INFORMATION

DEMAND APPLY OF TIME Frequent - Occasional - Rarely, to perform . . .

Kneeling ____ x____ ___1___% __________________________________________

Crouching ________ ___ ___% __________________________________________

Crawling ________ _______% __________________________________________

Reaching ____x____ ___10___% __________________________________________

Handling ____x____ ___15__% ___paperwork, laundry, chemicals______________

Twisting ____x____ ___5___% __________________________________________

EXPOSURE SPECIFICATIONS:

JOB DEMAND CHECK IF JOB DEMAND CHECK IF

APPLY APPLY

Organic solvents __X___ Noise __X_

Dangerous, moving machinery __X___ Solitary Work __X___

Toxic conditions ___X__ Work at rapid pace X at times

Poor ventilation __ X__ OTHER: noisy during equipment operation;

Temperature Variance __X___ ___________________________

From _20_ to _90_ degrees Fahrenheit ___________________________

AUDIO/VISUAL:

JOB DEMAND CHECK IF APPLY JOB DEMAND CHECK IF APPLY

Sight __X__ Color Vision __X__

Near Vision __X__ Far Vision __X__

Depth Perception __X__ Peripheral Vision __X__

Speaking __X__ Hearing __X__

Ability to adjust focus __X__

OTHER:

ISSUE: CHECK IF APPLY DESCRIBE

Access to CONFIDENTIAL information __X_ ________________________

Access/handle Company funds __X_ ________________________

Ability to communicate fluently in English __X_ to communicate w/residents, employees, clients, read SDS, etc.

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DISCLAIMER: This job description is not an employment agreement or contract. The

above information indicates the general nature and level of work performed by employees

within this classification. It is not a comprehensive inventory of duties and/or

responsibilities. Management has the exclusive right to alter the shift and scope of work

within the framework of this job description at any time without prior notice.

Can you meet the essential functions, physical, mental and other specifications of this job?

Check one: I can _____. I cannot _____. If cannot, please discuss. Write on back of this

form if necessary. All employees are held to the 90-day introductory period and the

performance standards for any function that they have indicated they are able to perform

with or without a reasonable accommodation. HCSG reserves the right to ask for written

verification by a healthcare provider.

____________________________ ______________________________ _________________

Print Employee Name Employee Signature Date

____________________________ _____________________________ ________________

Print Supervisor Name Supervisor Signature Date

If Applicable:

________________________ ______________________ ____________

Physician Signature Print Name Date

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Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lafayette, IN 47905: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Salary : $38,000 - $50,000