Senior Consultant Hourly W2 - Oracle Ambulatory

Summary 

The purpose of this position is to deliver services offered by Healthcare Performance Group, Inc. (HPG) in such a way that maintains high client satisfaction. The services include application implementation (design, build, test and train), application support and application optimization. This position is a temporary project based position that does not guarantee a minimum number of hours. Average hours worked will be determined by the engagement that the Senior Consultant is assigned. All responsibilities are to be executed in a way that advances the overall HPG culture and our business strategies.

Responsibilities

• Travel to and from customer site or Support Center office as required, but typically on a weekly basis. 
• Manage travel expenses within HPG’s Travel Guidelines.
• Through their expert skills and experience, assist the customer in the implementation, support and/or optimization of their applications. Application skills include design, build, test, troubleshooting, support and training.
• Help clients resolve resource needs with quality HPG expert resources and service line solutions.
• Be an effective team member within the implementation, support and/or optimization team which may include team members from the customer, software vendors and other consulting firms.
• Demonstrate a high level of professionalism in all interactions with customers and any third party personnel.
• Work diligently to achieve project plan completion dates. Discuss directly with the customer, any obstacles or issues preventing completion. 
• Provide project status reports in accordance with customer requirements and provide copies of all status reports to HPG. If a customer does not require a status report, provide HPG a monthly project status report according to HPG’s format.
• Provide status updates using HPG’s or the customer’s proprietary tools.
• Research any implementation, support and/or optimization issue that is an obstacle preventing the customer’s successful implementation, support or optimization of the application. 
• Fulfill service level agreement commitments. Discuss any obstacles or issues preventing the ability to meet service level agreement commitments with the Support Center Manager. 
• Maintain an updated professional profile for HPG’s Business Development team to use in promoting and selling the consultant’s skills, experience and overall qualifications.
• Prepare and successfully present/discuss their skills and experience during telephone or face to face interviews with HPG customers or prospective customers. Typically these interviews are done by conference call with the HPG Senior Account Executive and the customer or prospective customer.
• Request support from any and all HPG Associates to assist with any application or customer issue that may benefit from input from the HPG Associate resource team.
• On an as requested basis, provide support to Business Development as a subject matter expert in your areas of expertise.
• Duties must be performed accurately and timely requiring minimal supervision
• Be a “go-to” resource for our customers whenever a customer wishes to explore implementation obstacles, ideas, strategies, tactics, etc. 
• This position typically requires a five-day workweek, Monday through Friday and the ability to work additional on-call hours (nights and weekends) as required. Customer projects requiring 24/7 coverage will require working various shifts.

Project Management Responsibilities (where applicable)

• Adhere to Project Charter and update with Customer approval as needed.
• Develop, maintain, and implement Project Plan according to timeline, budget, and success criteria.
• Document and facilitate communication plans.
• Provide routine status reports according to Customer expectations.
• Identify, document, report and mitigate the Risk Registry.
• Track and report issue management through resolution, escalation, and regular status reporting.
• Responsible for all application business systems and services related to the project.
• Responsible for clearly defining problems by collecting complete data, establishing facts, and drawing logical conclusions.
• Remain focused on the overall project objectives and obtaining consensus while facilitating process transformation where needed and while navigating through emotionally charged meetings and situations.
• Responsible for interpreting a variety of technical instructions in written or diagram form and managing many abstract and concrete variables.
• Possess an attitude of being a “utility player” and doing whatever it takes to meet the project milestones and exceed the customer’s expectations.
• Be the Customer advocate with various vendors, always representing their interest while appreciating the vendor’s perspective.
• Adhere to Change Control as defined by the customer.
• Conduct status meetings as applicable, to include chairing appropriate committees.
• Ensure all project documentation is being completed.
• Close the project by validating acceptance by the customer.
• Conduct appropriate closing activities including lessons learned,next phase planning.
• Keep the project team informed, engaged, and motivated.
• Other duties as assigned by our customer.

Project Management Specific Processes and Knowledge Areas

• Initiating Process
• Planning Process
• Executing Process
• Monitoring and Controlling Process
• Closing Process
• Project Integration Management
• Project Scope Management
• Project Schedule Management
• Project Cost Management
• Project Quality Management
• Project Resource Management
• Project Communications Management
• Project Risk Management
• Project Procurement Management
• Project Stakeholder Management

Skills & Experience

• Minimum five years of implementation, project and/or healthcare experience.
• Minimum three years Project Management experience. Applicable to Project Management roles only. 
• Required to be proficient with Google Suite and both Microsoft operating systems and Office software.
• Experience with Implementation and support methodologies.
• Excellent interpersonal and communication skills both written and verbal. Including problem solving skills with emphasis on detail and follow-up.
• Ability to work overtime and irregular hours when needed.
• Ability to remain calm, collected and focused on the objectives while assisting others.
• Ability to maintain confidentiality of documents and information in accordance with HPG’s Privacy and Information Security Policies and HPG’s Customers Policies.
• Ability to work independently, be self-motivated, and demonstrate a “can-do” attitude.
• Ability to follow direction from HPG customers and HPG leadership.

Education & Credentials

• Bachelor's degree or equivalent experience.
• PMP Certification preferred.

• Clinical education, certification and experience are desirable (e.g. RN, MT, CPhT).

Miscellaneous

• A professional appearance is required.

• Travel as required by the customer engagement, up to 100%.

• When fulfilling a role in the Support Center, may be required to report to the Support Center office unless specifically exempted.
• At times you may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, a health screening, an immunization set, current COVID-19 vaccination, current flu shot, TB screen, updated background check, drug screen and/or alcohol screen.
• This position reports to the Director of Application Services or Director of Support Center position.
• This position is eligible for single only or single and child(ren) HSA health insurance and any applicable federal and state mandated benefits. 
• Ineligible for salary increases 

The above statements are intended to describe the general nature and level of work responsibilities of this position. They are not intended to be an exhaustive list of all responsibilities, duties or skills required of associates and it is not a contract express or implied.