What are the responsibilities and job description for the Desktop Support ENG II position at Healthcare Outcomes Performance Co. (HOPCo)?
Essential Functions
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
- Install, maintain, and troubleshoot all business applications effectively.
- Architect desktop application
- Architect wireless and network solutions
- Create printer mappings for clinical systems.
- Escalate errors to hardware and software manufacturers as necessary.
- Manage user errors and requests through the IT/Facilities help desk ticketing system.
- Document daily tasks and create user documentation as needed.
- Track company assets through inventory database timely and accurately.
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
- Maintain a high level of customer satisfaction.
- Maintain confidentiality.
- High school diploma/GED or equivalent working knowledge preferred.
- 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
- Must have at least intermediate skills with Microsoft Office Professional Suite.
- Healthcare IT Experience is preferred.
- Knowledge of Microsoft Office software.
- Knowledge of how to operate and troubleshoot computer equipment.
- Knowledge of Telephony systems programming, documentation, and process creation.
- Knowledge of asset and time management skills to assist the department.
- Skill in organizing tasks/work orders.
- Skill in using customer service skills in dealing with frustrated users.
- Skill in problem-solving.
- Skill in maintaining a safe operating environment.
- Ability to troubleshoot common desktop and user problems and develop resolution strategies.
- Ability to communicate effectively and in user-friendly terms verbally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
- Normal office environment.
- Some travel within the community.
- Must reside in the servicing location
- 100% on-site location
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching are required.
- Manual dexterity using a calculator and computer keyboard
- HOPCo Mission, Vision, and Values must be read and signed.