Operations Support Specialist

PURPOSE:  

To ensure excellent service standards and maintain high customer satisfaction as well as managing communication between laundry operations and customers by providing proactive and professional customer service.

JOB SUMMARY: Responsible for maintaining an orderly front office environment while completing daily tasks. Responsible for receiving and entering all order quantities as supplied by the customer. Create complete and accurate tags to ensure customer delivery is accurate and ensure that the company goals and objectives are met in a timely and accurate manner.

ESSENTIAL FUNCTIONS:   

• Customer Service Support
• Internal/Customer Reporting Functions
• Produce Portage, Batavia, and Buffalo tickets daily
• Maintains a professional and courteous image with both internal personnel and external customers
• Maintains data tracking/providing support for various plant operations needs
• Should be accurate and efficient
• Able to recognize and follow-up with customer order errors 
• Receive and keep track of all company purchase orders and credit card.
• Work with CS and management to solve problems and correct order discrepancies.
• Monitor emails for short order notice changes
• Ensure the workspace is clean and free of debris
• Create spreadsheets with demands based on customers' orders.
• Report errors in orders / late orders
• Appropriately communicate problems Complete monthly/weekly Clean to Soil Ratio Reports, Par Evaluations, and EMS Reporting 
• Manage scrub inventory in consignment room
• Monthly visits with clients that require onsite meeting vs. phone call
• Represent and field phone calls/emails from Clinics and other customers as needed
• Manage incoming COG from clinic base and follow COG process throughout the plant
• Train client base on how to utilize online web portal
• Manage lost items
• Make changes in software by adding/changing items and par levels, adding departments, creating online ordering setup and other reporting as assigned
• Keep communication flowing from the plant to CSM and Corporate team – shortages/transportation issues/plant equipment issues/outgoing scrub orders
• Participate in Installs and deinstalls as needed
• Order, receive-in, and label all scrub orders. Follow new scrub process to ensure correct delivery to client.
• Receive packing slips in Concur
• Assist in placing customer orders
• Assist in answering general phone calls in the office 
• Handle billing for direct sales and scrub orders
• Be a team player.
• Additional tasks as assigned

QUALIFICATIONS AND PHYSICAL REQUIREMENTS:   

• Must be able to take and follow directions.
• Knowledge of computer programs (Microsoft office, excel, teams, etc). 
• Maintain acceptable body hygiene and appearance per employee Handbook.
• Sit/walk for extended periods of time.
• Able to complete duties accurately.
• Must be able to communicate effectively and professionally
• Must be able to read and write English.
• Must be able to accurately perform simple mathematics.
• Must be punctual.
• Must be able to multitask.
• Must understand and observe all safety guidelines and recommendations.