Engagement Manager

Job Summary

As an Engagement Manager, you will partner with Sales and Account Manager teams to deliver the pipeline of consultants to our customers according to their engagement process, onboarding, compliance, and project standards. You will collaborate with customer contacts to ensure new clients are onboarded consistently and completely, support the pipeline through delivery of candidates, interview set up, feedback, offer management, SOW, onboarding, working with hiring managers to ensure workflow integrity. Additionally, you will be responsible for data quality in the Salesforce system.

The Engagement Manager partners with Sales to ensure client satisfaction. This role is key in obtaining hiring manager and consultant satisfaction scores and strategically aligning projects with wider business objectives.

Qualifications

• Bachelor's degree OR equivalent work experience
• Minimum of three years of experience in project management, customer service, or account management in a technology or professional services environment
• Proven track record of working collaboratively in a team environment.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders
• Demonstrated ability to manage and prioritize multiple tasks in a fast-paced environment
• Previous Agency Staffing experience is highly desirable
• Experience with Salesforce is highly preferred
• Experience working with an MSP and or VMS is a plus
• Attention to detail and a commitment to delivering high-quality work
  
  

Key Performance Indicators

• Hiring Manager Satisfaction
• Consultant Satisfaction
• Salesforce Data Quality
  
  

If you are a self-motivated and results-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As Engagement Manager, you will play a critical role in supporting our customers according to their policies and standards. You will have the opportunity to work closely with both sales and delivery teams, building relationships with customers and contributing to the success of our business.

Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at www.healthcareitleaders.com .

Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.