Lead Peer Navigator

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks in the West Hollywood, CA area.

The Lead Peer Navigator supports members who are experiencing/ are at risk of experiencing homelessness with managing their own health. Assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences.

The Lead Peer Navigator will both provide direct care as described above and mentorship and guidance to a team of up to 5 other Peer Navigators working for Healthcare in Action.

Responsibilities

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors Connect members to appropriate programs to address barriers to care and to enhance compliance
• Link members to local, county and state services Follow up with members and serve as a member advocate
• Accompany members to medical and social services appointments that fall outside of the street medicine unit
• Introducing systems to promote self-management & self-efficacy
• Update members’ Plan of Care after every street medicine encounter Document all required information in the care management system during phone calls with members Complete and submit a Monthly Audit Checklist
• Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system
• Provides leadership and mentorship to Peer Navigators on the Healthcare in Action team
• Sr / Lead Role (prioritizes assignments, provides assistance, scheduled work, but does NOT directly supervise
  
  

Qualifications

• Associate degree or equivalent experience
• 5 years of related experience. Performs work under direct supervision.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team
• Ability to organize effectively
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one’s own relevant personal experiences
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software
• Technical Expertise
• Problem-Solving skills
• Oral and written communication skills
• Ability to foster teamwork
• Customer/client orientation
• Tuberculosis Screening Needed
• Must have a valid CA driver's license and reliable transportation with minimum state liability insurance.
  
  

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with HIA will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, HIA will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $23.51 - $35.65 per hour
• Medical, Dental, Vision coverage
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!
  
  

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside – including tents, cars, shelters, and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing. Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.