What are the responsibilities and job description for the Administrative Assistant - MATCH position at HealthCare Access Maryland?
About HealthCare Access Maryland (HCAM):
HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.
healthcareaccessmaryland.org
Job Summary
The Administrative Assistant serves as a part of the Operations team in the MATCH Program. The MATCH Program works in conjunction with the Baltimore City Department of Social Services to ensure all children in foster care receive health services and ensure children’s health needs are met.
Duties and Responsibilities
The primary responsibilities of this position are:
Administration
In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.
EEO Statement
HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
Safety & Health Responsibilities:
HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.
healthcareaccessmaryland.org
Job Summary
The Administrative Assistant serves as a part of the Operations team in the MATCH Program. The MATCH Program works in conjunction with the Baltimore City Department of Social Services to ensure all children in foster care receive health services and ensure children’s health needs are met.
Duties and Responsibilities
The primary responsibilities of this position are:
Administration
- Provide support to the MATCH clinical team by requesting supporting documentation, screening incoming calls and entering notes in the MATCH Program’s database.
- Perform clerical duties for the MATCH management staff.
- Calling provider offices to confirm appointments and request medical documentation.
- Archive paper records and save them into program databases.
- Responsible for retrieving medical records as necessary.
- Daily review MATCH mailbox and address all email inquiries.
- Schedule meetings and record minutes for meetings.
- Daily answer MATCH phone line.
- Assist with troubleshooting IT related issues.
- Conduct safety checks twice a day when in office.
- Take attendance of all staff
- Responsible for carrying out the inventory of all office and facilities supplies
- Contact Landlord for facility needs.
- Reorder supplies as necessary.
- Greet all visitors for the program
- Maintain and update MATCH and funder program databases
- Weekly, Monthly and Quarterly provides reports for MATCH program
- Reconciliation of data for BCDSS and HCAM internal and external reports.
- Utilize multiple databases to update the demographics of children in foster care and upload documentation containing personal identifiable information (PII).
- Timely and accurately submit timesheets.
- Daily complete Task Log
- Complete all required HCAM and funder trainings.
- Additional as assigned.
- High School Diploma or GED.
- 2 years of experience working in an administrative support capacity with a multidisciplinary team.
- Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365) and Google Suite (Drive, Sheets, Docs).
- Organizational skills with the ability to meet a demanding workload
- Detail oriented to complete requirements of files and contract compliance.
- Sensitivity to cultural and socioeconomic characteristics of population served.
- Excellent oral and written interpersonal and communication skills required
- Problem solving skills
- Proven ability to work efficiently and meet deadlines
In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.
EEO Statement
HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
Safety & Health Responsibilities:
HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Salary : $19