What are the responsibilities and job description for the Monitoring Analyst position at HealthBay?
The Monitoring Analyst plays a critical role in the continuous oversight and analysis of our organizations IT systems, network infrastructure, and/or security environments. This position is responsible for real-time monitoring, incident identification, escalation, and performance reporting to ensure optimal system uptime, data integrity, and compliance with established protocols.
Responsibilities:
Real-Time Monitoring: Continuously monitor IT systems, applications, network infrastructure, or security environments using specialized tools and dashboards.
Incident Detection & Response: Identify anomalies and potential threats; promptly escalate incidents according to established procedures.
Event Analysis: Investigate alerts, assess severity, and provide detailed analysis and recommendations for remediation.
Reporting: Generate and maintain accurate daily, weekly, and monthly reports on system performance, incidents, and trend analysis.
Collaboration: Work closely with IT, Security, and Operations teams to resolve issues and enhance monitoring strategies.
Documentation: Maintain comprehensive documentation for monitoring procedures, incident response, and system configurations.
Continuous Improvement: Recommend improvements to monitoring tools, processes, and response procedures.
Compliance: Ensure all monitoring activities adhere to company policies, industry standards, and regulatory requirements.
Qualifications:
Bachelors degree in Information Technology, Computer Science, Cyber security, or related field; or equivalent experience.
1-2 years of experience in a monitoring, IT operations, or security operations role.
Familiarity with monitoring tools (e.g., Splunk, SolarWinds, Nagios, Datadog, SIEM platforms, etc.).
Analytical and problem-solving skills with keen attention to detail.
Strong verbal and written communication skills.
Ability to work in a fast-paced, 24/7 operational environment (may require shift work or on-call rotation).
Yearly Pay Rate:
$60,000 - $85,000 per year, commensurate with experience, and qualifications
Benefits:
Health, dental, and vision insurance
401(k) plan
Paid time off (PTO) and holidays
Flexible/remote work options
Tuition reimbursement and professional development opportunities
Employee Assistance Program (EAP)
Life and disability insurance
Wellness programs
Salary : $60,000 - $85,000