What are the responsibilities and job description for the IT Help Desk Technician position at Health System Services?
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About the Position
The IT Help Desk Technician serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.
What We’re Looking For
- Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.
- Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.
- Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.
- Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.
- Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.
- Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.
- Deliver friendly, clear support to employees with a wide range of technical experience.
Qualifications for Success
- Associate degree or technical training in Information Technology or a related field strongly preferred.
- Relevant certifications such as CompTIA A or similar technical training are a plus.
- Experience in help desk, IT support, desktop support, or technical customer service is required.
- Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.
- Strong communication, documentation, customer service, and problem-solving skills.
- Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.
What You Get - Benefits That Go Beyond the Basics
- Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well.
- Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked.
- Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays.
- Extra Support When You Need It - Short Term Disability (optional) and Company Paid Long-Term Disability and Free Confidential Employee Assistance Program.
- Be Part of Something Bigger - Join an organization that values giving back through community programs.
Compensation
- $22.00 - $28.00 per hour, dependent on experience
Shift
- 8:30am – 5:00pm, Monday - Friday
Location
- Wheatfield, New York
Salary : $22 - $28