What are the responsibilities and job description for the Medical Front Desk Associate position at Health Star Clinic?
Medical Front Desk Receptionist (High-Performance Role – Not for Everyone)
Health Star Clinic
Montgomery, AL
About Us
We are a fast-paced, high-volume Chiropractic office, family-owned for over 20 years. We are known throughout Montgomery and surrounding areas for exceptional customer service, strong systems, and results-driven patient care.
We are not looking for someone to “fill a seat.”
We are hiring an all-star who can perform under pressure, communicate with confidence, and execute at a high level every day.
Read This First – Who This Role Is NOT For
Do Not Apply If You
Position Overview
Your primary responsibility is to drive patient compliance and schedule adherence.
You Must Be Able To
Core Responsibilities
Patient Communication & Influence
Professional references are REQUIRED and must be submitted with your application.
Applications without references will not be considered.
Process
This Role Is Ideal For Someone Who
Health Star Clinic
Montgomery, AL
About Us
We are a fast-paced, high-volume Chiropractic office, family-owned for over 20 years. We are known throughout Montgomery and surrounding areas for exceptional customer service, strong systems, and results-driven patient care.
We are not looking for someone to “fill a seat.”
We are hiring an all-star who can perform under pressure, communicate with confidence, and execute at a high level every day.
Read This First – Who This Role Is NOT For
Do Not Apply If You
- Dislike being on the phone or speaking with people frequently
- Struggle with multitasking or working in a fast-paced environment
- Are uncomfortable discussing money or collecting payments
- Need constant direction instead of following established systems
- Lack energy, urgency, or professionalism in your communication
- Are unwilling to memorize phone scripts and use them consistently
- Are unwilling to proactively call patients who have missed appointments or are not following through with their care plans
Position Overview
Your primary responsibility is to drive patient compliance and schedule adherence.
You Must Be Able To
- Confidently communicate the importance of following the doctor’s treatment plan
- Ensure patients are properly scheduled for all necessary visits
- Maintain control of the schedule while delivering an exceptional patient experience
Core Responsibilities
Patient Communication & Influence
- Communicate clearly and confidently with patients about their care plan
- Guide patients toward scheduling and maintaining recommended treatment
- Maintain a positive, energetic tone that is heard over the phone
- Provide the highest level of customer service at all times
- Use structured phone scripts and communication frameworks consistently
- Greet patients with professionalism and energy
- Check patients out and schedule follow-up visits according to protocol
- Handle all scheduling and rescheduling efficiently and accurately
- Manage a high volume of incoming and outgoing calls daily
- Proactively contact patients who have missed appointments or fallen off their care plan
- Collect payments at time of service confidently and professionally
- Answer basic billing questions related to charges and payments
- Ensure financial and service entries are accurate and complete
- Communicate with team members regarding:
- Referrals
- Authorizations
- Patient record and statement requests
- Ensure patient charts, services, and financials are recorded correctly
- Confirm appointment reminders are being sent consistently
- Follow all office systems and protocols without deviation.
- Performance Expectations (KPIs)
- Patient Scheduling Compliance (patients scheduled according to care plans)
- Reactivation / Reschedule Rate (missed appointments recovered)
- Call Performance (volume quality professionalism)
- Collections at Time of Service
- Schedule Efficiency (minimizing gaps in provider schedules)
- Patient Experience & Retention
- This role is measured. Top performers consistently meet or exceed:
- Excellent communication skills (verbal and phone-based)
- High energy with a positive, engaging personality
- Ability to handle constant patient interaction without burnout or attitude shifts
- Strong attention to detail and ability to follow structured systems
- Comfortable handling money conversations and collections
- Professional grammar and phone etiquette
- Willingness to memorize, follow, and execute communication scripts at a high level
- Experience in a medical or chiropractic office
- Experience with scheduling systems or EHR software
- Monday – Thursday: 8:30 AM – 1:00 PM, 3:00 PM – 6:00 PM
- Friday: 8:00 AM – 1:00 PM
- Every other Saturday: 9:00 AM – 11:00 AM
Professional references are REQUIRED and must be submitted with your application.
Applications without references will not be considered.
Process
- Application references reviewed
- Qualified candidates selected for a phone interview
- Top candidates invited for an in-person interview
This Role Is Ideal For Someone Who
- Naturally takes control of conversations in a professional, helpful way
- Thrives in a structured, high-accountability environment
- Brings consistent energy, focus, and urgency every day
- Takes pride in performance, not just participation
- Compensation & Performance Bonus Structure
- Performance-Based Bonus (Bi-Weekly): This position includes a bi-weekly bonus tied directly to KPIs. High performers are rewarded for results.
- Base Pay: Competitive hourly rate (based on experience)