Support Staff/MA - Health Trac (55753)

Family Practice and Walk-in @ Health Solutions is a premier wellness center focused on whole person care. You will be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring a full-time Medical Assistant/Support Staff to join our team at our Cañon City location.

What You’ll Be Doing

We are seeking a reliable and organized Front Desk Medical Assistant to join our Family practice walk in clinic. This cross-trained role combines front desk responsibilities with selected medical assistant duties, focusing primarily on administrative support and preparation for minor procedures. The ideal candidate will be personable, detail-oriented, and capable of managing multiple tasks in a fast-paced clinical environment.

RESPONSIBILITIES: As a Medical Assistant/Support Staff under the supervision of the Director and Supervisor you will:

Front Desk Duties:

• Greet and check in patients with professionalism and empathy.
• Create a positive, respectful, and empathetic environment during all patient interactions.
• Schedule appointments and manage calendars for providers.
• Answer phone calls, respond to inquiries, and route messages appropriately.
• Verify insurance information and collect co-pays.
• Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.

Medical Assistant Support (Non-Clinical):

• Assist with procedures, perform CLIA waived testing, specimen collection, and point-of-care testing.
• EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.
• Ensure compliance with HIPAA, OSHA, and infection control standards.
• Prepare patients for examination, take vital signs (to include manual blood pressure), depression screenings, and document medical histories in the EHR.
• EKG, Spirometry, Nebulizer treatments, Minor wound care and administration of IM and SQ injections.
• Participate in team huddles, quality improvement initiatives, and care planning meetings.
• Ensure proper documentation in the electronic health record (EHR).
• Restock supplies and maintain cleanliness of clinical areas.
• Support providers with administrative tasks such as printing patient education materials or updating charts.
• Works with insurance companies to obtain pre-authorizations and verify coverage requirements as needed for ordering services.

Physical Requirements:

• Occasionally lifts and carries items up to 20 pounds.
• Frequently operates a computer keyboard and mouse using hands and fingers.
• Stands, sits and walks for prolonged periods of time.
• Works under stress in emergency situations.
• Records data electronically and communicates with clients, using normal range of hearing and vision

What You’ll Like About Us

•  Competitive pay $17.22-$20.93 Hourly (Dependent on experience, certification and shift)
• Warm and friendly work environment in which staff respect and learn from one another
• Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurance, FSA, and a premier wellness program
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• HS Funded: EAP, LifeLock, Life and AD&D, LTD
• Retirement 403(b) with employer match up to 6%
• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
• Childcare
• Flexible work schedule
• Employee recognitions and celebrations

What We’re Looking For—The Must-Haves

• High school diploma or equivalent required.
• CPR/First Aid
• Strong communication and organizational skills
• Ability to multitask and maintain a calm demeanor under pressure
• Exceptional time management skills
• Flexibility and ability to easily adapt to change
• Well-developed documentation skills
• Computer proficiency with a minimum of 1 year office experienc
• Valid Colorado driver’s license, and access to reliable transportation during work hours

What We’d Like to See in You—the Nice-to-Haves

• Previous experience in a medical office setting is highly desirable.
• Spanish language skill
• Familiarity with EHR systems (e.g., Epic, Cerner, or similar).
• Two years of medical office/healthcare experience
• Knowledge of billing and medical electronic health records is preferred.

Family Practice and Walk-in @ Health Solutions expects all staff to:

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through
• Possess the job knowledge and skills to perform the fundamental job functions and willingly assume greater responsibility over time regarding the scope of work
• Inspire and model collaborative teamwork and Human Kindness

Must already be authorized to work in the US; sponsorships are not available.

Position open until 12/31/2026         EOE M/F

Salary : $17 - $21