What are the responsibilities and job description for the Prototypes - Medical Scheduler position at Health Right 360?
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
Benefits and perks:
KEY RESPONSIBILITIES
Medical Scheduling Responsibilities:
Schedules medical appointments for clients to be seen by medical providers on-site and via telehealth. Monitors and addresses all requests from clients and staff for medical appointments, utilizes various EHR to identify need for appointments, and schedules based on priority to maximize providers’ time. Works closely with the medical provider to ensure flow of clients to appointments for efficient practice management. Makes follow-up calls for providers; confirms “next day’s appointments,” locates clients and connects them to the provider at their scheduled appointment time. Greets and provides superior customer service to patients, guests, clients, and vendors. Communicates clearly on the phone and in person and accurately takes and delivers messages.
Documentation Responsibilities: Performs general administrative tasks such as filing, organizing, data entry, etc. Processes client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Administrative Responsibilities: Assists and directs callers, clients and visitors to appropriate employees and departments. Excels at working both independently and in a team-oriented environment. Orientation, training and assisting of volunteers on certain front desk responsibilities may be assigned.
EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Required Qualifications:
Benefits and perks:
- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
KEY RESPONSIBILITIES
Medical Scheduling Responsibilities:
Schedules medical appointments for clients to be seen by medical providers on-site and via telehealth. Monitors and addresses all requests from clients and staff for medical appointments, utilizes various EHR to identify need for appointments, and schedules based on priority to maximize providers’ time. Works closely with the medical provider to ensure flow of clients to appointments for efficient practice management. Makes follow-up calls for providers; confirms “next day’s appointments,” locates clients and connects them to the provider at their scheduled appointment time. Greets and provides superior customer service to patients, guests, clients, and vendors. Communicates clearly on the phone and in person and accurately takes and delivers messages.
Documentation Responsibilities: Performs general administrative tasks such as filing, organizing, data entry, etc. Processes client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Administrative Responsibilities: Assists and directs callers, clients and visitors to appropriate employees and departments. Excels at working both independently and in a team-oriented environment. Orientation, training and assisting of volunteers on certain front desk responsibilities may be assigned.
EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Required Qualifications:
- High School Diploma or GED equivalent
- Prior experience in front desk reception, administrative and/or customer service
- Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
- Strong organizational, interpersonal, listening, speaking and written communication skills
- Ability to assist callers and visitors in an approachable and welcoming manner
- Ability to work effectively with all levels and types of employees, management, clients and guests
- Ability to work cooperatively and effectively as part of a team
- Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
- Strong proficiency with Microsoft Office applications (Excel, Outlook, Teams, and Word) and internet applications
- Experience working with staff and volunteers
- Excellent attention to detail, ability to work independently and strong organizational skills
- Commitment to working with diverse communities, including communities of color and LGBTQ folks, those experiencing housing insecurities or are homeless, individuals dealing with substance use, HIV/AIDS patients and persons with mental health conditions.
- 2 years' experience working in a medical front office setting, preferably in a community clinic with medical and/or dental experience
- Familiarity with other community agencies in the Bay Area to make appropriate referrals
- Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services
- Bilingual language capacity (Spanish/English)