Managing Director, Public Health Services Helplines

Position Description

We are seeking a seasoned, experienced professional to serve as Managing Director, Public Health Services (PHS) Helplines leading HRiA’s PHS cluster. This portfolio includes a team of over 50 staff and a $10M project portfolio including statewide substance use and problem gambling helplines in Massachusetts and Illinois, and a substance use helpline in Vermont.

The ideal candidate is a:

• Dynamic, visionary leader who can inspire, guide, and support implementation of creative, cost-effective, and innovative programs and solutions.
• Seasoned and confident manager, with a proven ability to build, mentor, and sustain a strong and collaborative team of diverse professionals while fostering an inclusive and supportive team culture aligned with HRiA’s values.
• Committed champion of health and racial equity, with a clear and sophisticated understanding of, commitment to, and vision for advancing this work across our team, organization, partners, and communities.
• Tenacious entrepreneur, with a zest for creating and/or pursuing opportunities to expand or sustain our impact.
• Clear-eyed, collaborative problem solver who can assess and diagnose challenges and facilitate implementation of thoughtful, creative, and effective solutions with the team, organizational colleagues, and/or partners and clients.

The Managing Director will establish and operationalize the overall vision and direction for the PHS cluster, in collaboration with senior and executive leadership. Key responsibilities include:

• Setting and advancing strategic goals to grow and sustain the portfolio
• Developing and managing the cluster budget
• Supervising, mentoring, and supporting senior leaders
• Fostering a cohesive, high performing team culture, aligned with HRiA’s values
• Hiring and overseeing staff to ensure effective day-to-day operations

As part of the PHS senior leadership, the Managing Director will directly supervise and work closely with two Senior Directors, one of whom leads the MA and IL helpline teams, and the other the VT helpline team and the centralized Contact Center team that provides information and referral services to residents of all three states. They will also collaborate closely with a part-time Managing Director, Behavioral Health, who supports business development and coordinates cross-functional teams providing data, technology, web, outreach, marketing, and communications support.

In partnership with senior staff, the Managing Director will ensure successful project execution by monitoring and implementing project workplans, meeting project milestones, addressing challenges, and delivering high quality products and services on time and within budget. The Managing Director will also engage with clients and funders to advance our shared goals and to ensure services meet or exceed contractual obligations, partner expectations, and professional standards.

As a member of HRiA’s Senior Leadership Team, the Managing Director will contribute to the organization’s overall strategy, sustainability, and growth. This includes:

• Shaping and advancing strategic vision and impact
• Identifying and securing new business opportunities
• Contributing expertise and thought leadership to strengthen HRiA’s reputation and influence

This is a full-time (1.0 FTE), exempt position, and reports to the Vice President that oversees the PHS and CBA clusters at HRiA. The salary range is $135k to $150k depending on qualifications and experience. The Managing Director can work remotely within the US, or in the Boston office.

Benefits

HRiA offers strong benefits to its employees, including:

• Competitive salaries
• Health insurance
• Retirement plan
• Flexible summer hours
• Vacation starting at four weeks
• 13 paid holidays, and office closure at the end of December

Job Description

Review the full job description, including duties and responsibilities, minimum qualifications, and procedures for candidacy at hria.org/about/careers.

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.