What are the responsibilities and job description for the Integrated Intake Specialist position at Health Projects Center?
Pay: $26.00 - $32.00 per hour
Location: **This position may be based out of either our Salinas or Santa Cruz offices, depending on candidate preference.**
About us
Health Projects Center (HPC) is a dynamic, mission-driven nonprofit organization that supports Californians to live and age safely at home by delivering high-quality services and programs. We envision a community where people live and age in-place with health and dignity. Health Projects Center serves Monterey, San Benito and Santa Cruz Counties.
Job Summary:
Integrated Intake Specialist – Full Time
The intake specialist, you'll play a crucial role in our healthcare program by managing various responsibilities. Your duties include collecting and recording comprehensive health information from prospective participants with a focus on accuracy and confidentiality. You'll collaborate closely with the program team to compile data for analysis and reporting. Additionally, you'll provide essential support to our mobile health workers by ensuring the seamless integration of technology and efficient operation of facilities, troubleshooting technology-related issues, and maintaining program-related databases. Your role also involves offering translation services, assisting with administrative tasks, and facilitating communication with diverse clients. Furthermore, you'll coordinate with external partners like Central California Alliance for Health (CCAH), obtaining eligibility lists, contacting referred clients, and ensuring timely submission of necessary documentation. Your proactive approach to collaboration and attention to detail will contribute to the smooth functioning of our intake processes and overall program success.
Essential Duties:
- Collect and record comprehensive health information from prospective participants, ensuring accuracy and confidentiality.
- Collaborate with the program team to compile relevant data for analysis and reporting.
- Provide essential support to our mobile team of health workers by ensuring the seamless integration of technology and efficient operation of facilities.
- Troubleshoot and address any technology-related issues, contributing to the smooth workflow of our field teams.
- Demonstrate proficiency in database management, including data entry, maintenance, and generating reports as needed.
- Collaborate with internal teams to ensure the accuracy and completeness of program-related databases.
- Answer phones, respond to inquiries, and provide administrative assistance to ensure the smooth functioning of daily operations.
- Monitor the program status in Activate Care in changing case manager’s status; ex: enrolled, termination, deceased.
- Offer translation services as needed to bridge communication gaps with diverse clients.
- Assist with correspondence, including processing mail, responding to inquiries, and maintaining effective communication channels.
- Obtain eligibility list monthly from CCAH, contact ECM clients referred by CCAH, and submit required documentation related to CCAH referrals.
- Collaborate with case managers as needed.
Qualifications:
- At least two years of relevant work experience.
- Spanish language fluency required.
- Strong proficiency in Microsoft Office suite, with demonstrated skills in maintaining spreadsheets and databases.
- Outstanding verbal and written communication skills.
- Technologically savvy with a strong customer service ethic.
- Exceptional organizational skills with the ability to manage multiple tasks effectively.
Physical Requirements:
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Language:
- Spanish (Required)
Work Location: In person
Salary : $26 - $32