Outreach Specialist

Job Type: Part-time, Weekends as needed

FLSA Status: Non-exempt

Pay Rate: $18–21/hour

All questions and resumes should be sent to careers@hpcnef.org.

Job Summary:

The Outreach Specialist plays a key role in implementing community-based programs in the Northeast Florida region (Baker, Clay, Duval, Flagler, Nassau, St. Johns, Volusia counties) focused on health promotion and awareness. This position leads efforts to engage the public through storytelling, educational content, and interactive experiences, promoting program messaging throughout the seven-county service area, and fostering awareness within the community. The Outreach Specialist will coordinate and staff outreach events, guide participants through program activities, and support participant engagement. Responsibilities include managing event logistics, distributing educational resources, and administering tools such as surveys, and engagement tracking. Serving as a frontline ambassador, this role ensures program integrity while contributing to broader outreach, education, and community engagement goals.

Essential Duties and Responsibilities:

• Develop and implement community outreach strategies, including sharing educational, testimonial, and program-related content across communities
• Plan, coordinate, and host community events, interactive experiences, and discussions that promote awareness and engage participants
• Facilitate participant engagement during events, including guiding interactive activities, administering surveys or assessments, and supporting program experiences
• Build and maintain partnerships with local organizations, health fairs, pop-up locations, partner sites, caregivers, and community stakeholders to expand program reach and strengthen collaboration
• Capture event photos in accordance with program guidelines, obtain participant consent for anyone appearing in photos, and submit all documentation by the required deadlines
• Distribute program materials and resources to participants and community partners, tracking inventory and usage for reporting purposes
• Manage program incentives and participant recognition, capturing feedback or anecdotal comments to assess community impact
• Collaborate with the program team to tailor messaging and outreach approaches for diverse audiences and community needs
• Maintain accurate and timely reporting using designated outreach reporting tools, including tracking outreach activities, event participation, survey results, and community engagement metrics. Ensure all data, documentation, and surveys are submitted according to program guidelines and deadlines and are accurately saved and organized within the program’s digital file folders
• Maintain program fidelity and quality, ensuring engagement activities reflect organizational goals, evidence-based practices, trauma-informed approaches, etc.
• Serve as a compassionate, informed ambassador for the organization and its mission
• Perform other duties as assigned

Required Knowledge/Skills/Abilities:

• Must have reliable transportation, be licensed and insured
• Ability to work flexible hours, may include evenings and weekends
• Travel is required
• Strong Communication: Excellent verbal and written communication skills; able to engage diverse audiences with empathy and clarity
• Event Coordination: Proven ability to plan, organize, and execute community events, workshops, and outreach initiatives
• Relationship Building: Skilled at developing partnerships with community organizations, stakeholders, and service providers
• Public Speaking: Confident in leading community meetings, discussions, and presentations
• Digital Outreach: Proficiency in social media platforms, email marketing, and online engagement tools
• Organizational Skills: Strong attention to detail with the ability to manage multiple projects and deadlines
• Problem Solving: Ability to adapt quickly, resolve challenges, and think creatively in the field
• Cultural Competence: Sensitivity to diverse populations and communities affected by addiction and stigma
• Data Tracking: Basic ability to collect, analyze, and report outreach and engagement data
• Professional Communication & Responsiveness: Ability to communicate in a timely, respectful, and professional manner, including responding to emails, phone calls, and requests within a reasonable timeframe
• Technology Proficiency: Ability to effectively use technology and standard office applications, including email, virtual meeting platforms, databases, and data‑tracking systems, to support program operations and communication
• Organizational Core Values Alignment: Commitment to upholding and demonstrating HPCNEF’s core values of Collaboration, Excellence, Integrity, Leadership, and Objectivity in all interactions, decision‑making, and work activities

Education and Experience Requirements:

• Experience in community outreach, event coordination, or public engagement, preferably within health, behavioral health, or social service settings
• Familiarity with addiction recovery, mental health, stigma reduction, related advocacy efforts, health insurance, etc.
• Experience working with vulnerable populations and the ability to engage participants with cultural sensitivity and trauma-informed approaches
• Strong organizational, communication, and interpersonal skills, with the ability to work both independently and collaboratively in a mission-driven environment
• Comfortable with public speaking, facilitating discussions, and guiding interactive program activities
• Proficiency with digital outreach tools, social media, mobile technology, QR codes, and basic data collection or logging
• Ability to manage event-based logistics, track participant engagement, and maintain accurate reporting
• Educational background in community health, health education, behavioral health, or a related field is preferred, but relevant experience may substitute

Physical Requirements:

This position may require the ability to:

• Sit or stand for extended periods
• Walk, bend, stoop, reach, grasp, push, or pull as needed for daily tasks
• Lift and carry objects up to 20–25 pounds
• Perform repetitive motions
• View a computer screen for extended periods
• Read, write, speak, and hear effectively to communicate with team members and the public
• Drive or travel as needed for community outreach and program activities