Health Promotion Services TEMP

General Description The Health Promotion Services Temp supports the Health Promotion Unit by connecting HPSM members to various programs, resources, and services. Additionally, this position provides customer service directly to members, conducts member outreach, and processes requests for language assistance services. Qualifications   The following represents the typical way to achieve the necessary skills, knowledge and ability to qualify for this position: Education and Experience A High School Diploma and experience working in a customer service-based environment or call center interacting with a diverse population required. Associate’s degree in a health-related field is desired. One (1) year of experience in a health care delivery system working directly with patients, or in a managed care plan working directly with members is preferred. Skills Intermediate proficiency in the use of personal computers and Microsoft Office Suite applications, including Outlook, Teams, Word, Excel, Access, and PowerPoint. Intermediate proficiency in the use of general office equipment including fax, phone, copier, etc. Intermediate written, verbal, and presentation skills communication skills. Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is highly preferred. Knowledge Working knowledge of health promotion programs and/or health behavior change programs. Working knowledge of customer service principles. Abilities Demonstrated ability to work cooperatively with others and work collaboratively as part of a multidisciplinary team and support team decisions. Demonstrated ability to adapt to changes for daily and specialized tasks. Ability to provide excellent customer service. Ability to problem-solve to resolve day-to-day issues. Ability to organize and maintain accurate records and files. Ability to organize work, set priorities, meet critical deadlines, and follow up on assignments. Ability to maintain confidentiality and follow information privacy and security best practices. Ability to communicate effectively with various audiences and individuals of diverse backgrounds. Licensure/Certifications Not Applicable. Driving Not Applicable.   DUTIES & RESPONSIBILITIES Essential Functions Member Outreach/Education Process language assistance services requests. Conduct member outreach calls to connect members to Health Promotion Programs and health education resources. Triage calls to other member-facing teams when appropriate. Communicate directly with members and providers via HPSM’s health education phone line. Departmental Support Document all calls with members and providers in applicable systems. Review, route, and respond to health education phone line voicemails. Explain member eligibility, share appropriate Health Promotion Programs, and resources, and answer questions to support HPSM staff. Act as a back-up to other departmental functions. Secondary Functions Assist with special projects as needed. Adhere to work performance norms and attendance expectations. Perform other duties as assigned.

Salary : $23 - $28