What are the responsibilities and job description for the Executive Health Concierge position at Health Plan Advocate?
Job Description
Join Health Plan Advocate and make a difference in people’s health! We act as an advocate for employers and their employees with their health insurance benefits. We are seeking a full-time Executive Health Concierge to work as part of our Corporate Wellness team. This team provides services such as biometric health screenings, health coaching, fitness classes, nicotine cessation assistance, and more to employees of our corporate clients.
The Executive Health Concierge provides personalized health and wellness support to senior executives of a key client organization. This role serves as a trusted resource for navigating health insurance benefits, coordinating care, and promoting overall well-being. The position requires exceptional customer service skills, attention to detail, and the ability to manage complex health-related inquiries with discretion and professionalism.
Key Responsibilities:
- Support executives with complex health issues, care navigation, and insurance plan management.
- Address billing inquiries and monitor claims status.
- Review Explanation of Benefits (EOB’s) prior to distribution.
- Facilitate payment processes and assist with benefit clarification.
- On occasion, deliver on-site consultations, health risk appraisals, health coaching, and screenings (blood pressure, cholesterol, glucose).
- Schedule and coordinate executive physicals and health care appointments.
- Facilitate completion of health risk appraisals and delivery of results.
Qualifications:
- Strong knowledge of health insurance benefits and claims processes (BCBSM experience preferred).
- Background in healthcare, wellness, or insurance navigation.
· Excellent computer skills with working knowledge of MS Office, especially Excel
- Exceptional interpersonal and communication skills.
- Ability to maintain confidentiality, handle sensitive health information, and maintain composure in high stress situations.
- Proficiency in research and problem-solving for health-related concerns.
- Willingness to travel as needed.
· Must be a non-tobacco user
Benefits
· Health Insurance and Health Savings Account (HSA)
· Life Insurance
· SIMPLE Retirement Plan
· Paid Time Off
· Job Related Continuing Education Reimbursement
TO APPLY: Email resume and cover letter to adeters@healthplanadvocate.com
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Health savings account
- Paid sick time
- Paid time off
Work Location: Hybrid remote in Grand Rapids, MI 49546
Salary : $18