What are the responsibilities and job description for the Information Technology Manager position at Health Partners of Western Ohio?
Information Technology Manager
Full Time Position Monday through Friday 8:00AM-5:00PM
The Information Technology Manager is a hands-on position and is responsible for the operation, maintenance, and repair of information technology systems throughout the organization. The Information Technology Manager also supervises technical operations as performed by contracted IT support staff, internal IT staff and medical records department to ensure organizational targets are met.______________________________________________________________________________________
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Supervise and coordinate technical staff operations to ensure proper resolution of company/client IT problems.
- Provide hands-on support and training to technical staff to ensure a competent and effective workforce.
- Liaise with IT Staff, managers, Center Directors, and other departmental heads to develop tactical plans for the delivery of professional services.
- Develop and implement policies and procedures for the performance of information technology operations.
- Ensure availability of work tools, machines, and other necessary equipment required for the performance of job duties.
- Conduct periodic inspections to ensure the efficient performance of work equipment and systems.
- Prepare cost estimates required for operations, labor, and materials.
- Maintain an up-to-date knowledge of cyber security and ensure systems are maintained in accordance with the latest trends.
- Maintain documentation and proper records of work operations and decisions taken.
- Coordinate and assign duties to technical personnel according to their capabilities to ensure an even distribution of workload.
- Monitor and review employee work performance to identify areas of inefficiency.
- Mentor and motivate technical staff to deliver timely and high-quality services to customers.
- Present reports of work operations to the Chief Health Information Officer and administration to provide information useful in making key business decisions.
- Ensure technical operators comply with health and safety policies and procedures.
- Maintain an up-to-date knowledge of IT systems and networks by participating in educational programs and conferences.
- Organize and coordinate the activities of the IT staff to meet HPWO goals.
- Travel to all HPWO locations as necessary to ensure software and hardware components are up-to-date, and work with technical staff to maintain utility upgrades.
- Demonstrate effective leadership, communication, and managerial skills.
- Demonstrate ability to manage change and assists others within the organization to navigate changes.
- Perform other duties and accepts other responsibilities as assigned.
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QUALIFICATIONS
EDUCATION/CERTIFICATION: A minimum of an Associate’s Degree in computer science, computer engineering, or in a related information technology discipline with 5 years of IT Management experience.
REQUIRED KNOWLEDGE: Successful completion of in-house training
EXPERIENCE REQUIRED: Certifications from recognized bodies such as Microsoft, VMWare, Cisco, ETC. preferred
SKILLS/ABILITIES:
- Strong knowledge of Windows Server environments, Office 365, and network infrastructure.
- Familiarity with Cisco/Meraki, Azure AD, Okta MFA, and identity/access management.
- Experience with virtualization technologies and cloud-based solutions.
- Proficient in operating and managing systems, databases, and networks.
- Strong organizational skills and Analytical capabilities.
- Understanding of IT security best practices, including HIPAA compliance.
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BENEFITS OFFERED
- Paid Time Off (PTO) – Accrued per pay
- Insurance (Medical, Dental, Vision, Life and Disability)
- Paid Holidays – 7 paid holidays
- 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
- Annual Reviews and Increases
- Mileage Reimbursement – Work related travel
- Employee Assistance Program
- Referral Bonus – Earn more by expanding our team
- Training Opportunities
- Eligible to apply for the Emerging Leaders Program after 1 year of service
