What are the responsibilities and job description for the Lead Medical Appointment Scheduler position at Health Partners Management Group?
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- Lead Medical Appointment Scheduler
COMPANY OVERVIEW: Health Partners Management Group, Inc (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government. You would be a W-2 employee for HPMG and NOT a government employee.
JOB SUMMARY: Schedules appointments for primary care, specialty and subspecialty medical care; includes appointments for consult/referral specialty care within the MTF or at civilian facilities. In addition, this position will call patients or respond to messaging submissions to schedule or cancel appointments as needed.
OFFICE SETTING: This position is in a call center setting. There is no face-to-face patient contact.
Requirements
- At least 1 year of supervisory experience preferred
- Medical appointment scheduling: At least 6 months
- Call center experience preferred
- High school diploma or GED
- BLS OR CPR/AED certification required and must stay current.
- U.S. Citizen
- Type a minimum of 50 WPM is required
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Composite Health Care systems (CHCS) and/or MHS GENESIS
- Defense Enrollment Eligibility Reporting System (DEERS)
- Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
- Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
- Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
- Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
- Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
- Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
- May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
- Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
- Attend Access to Care Meetings which are mandatory for central booking representation.
- Gather monthly reporting data for government personnel
Benefits
- Paid time off
- Sick time
- Eleven (11) paid holidays
- $20,000 company paid life insurance policy
- Medical insurance (employee only coverage)
- Dental, vision and voluntary life insurance (optional)
- Retirement plan
- Critical illness and accident policies (provided through section 125 tax credits for qualifying employees)
Job Type: Full-time
Benefits
- AD&D insurance
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
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Salary : $20,000