Outside Sales Representative

Company Overview:

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.

Position Overview

The Key Account Sales/Development Representative, is an external (outside) sales role responsible for calling on targeted leads, selling, and establishing/maintaining relationships with Key Health Care Providers (HCPs) and systems within the Boston, MA territory. The role requires strong relationship-building skills, a commitment to achieving sales targets, and the ability to effectively educate clients on Health Monitor’s offerings.

Essential Job Functions

•Executes day-to-day responsibilities under direct supervision.

•Duties include calling on targeted leads, selling, and creating new relationships with physicians and healthcare providers within the assigned territory, while also maintaining and strengthening existing relationships.

•Responsible for achieving quarterly and annual sales targets, including new client acquisition and upgrades within the existing territory network, as per campaign objectives.

•Collaborates with regional service counterparts, including Ambassadors and Field Service Technicians, to ensure smooth client management and post-sale processes.

•Establishes and maintains relationships with at least 5 Key Account Systems within the assigned territory.

•Develops a quarterly sales plan in collaboration with the manager.

•Manages client relationships to build a strong reputation for service excellence, including fast response to issues and inquiries.

•Engages in at least 6 in-person calls with decision-makers per day.

•Expands Health Monitor’s market share by identifying and generating new business opportunities within the territory.

•Territory management: schedules working appointments in advance to cover the entire geographical area.

•Manages administrative responsibilities, including submitting sales orders via NetSuite and handling expenses and mileage reimbursement through Concur.

•Supports ancillary duties to assist with post-sale processes, such as updating content within existing healthcare professional office networks.

•Demonstrates product knowledge by educating HCP offices on Health Monitor's media display screens and specialty areas, ensuring they fully understand the product and its benefits.

•Performs other duties and responsibilities as assigned by management.

•50% travel required; role may also involve remote work and home office tasks during non-travel periods.

Key Performance Indicators (KPIs)

Meeting or exceeding sales quotas.

•Number of new relationships established with Key Accounts.

•Customer satisfaction and retention rates.

•Efficiency in managing administrative tasks (timely submissions, accuracy, etc.).

Qualifications

•Bachelor's degree or equivalent sales experience required.

•2 years of B2B, medical/dental device, or pharmaceutical sales experience.

•Consistent track record of quantifiable sales accomplishments, meeting quotas, and delivering objectives.

•Excellent communication and presentation skills with the ability to effectively educate and engage clients using digital screen tutorials.

•Demonstrated ability to navigate complex HCP offices, group practices, and healthcare systems, building relationships with key stakeholders and gatekeepers.

•Strong business acumen, with a deep understanding of Health Monitor’s product offerings, marketing collateral, and resources to support the sales process.

•Executive presence, capable of engaging with key decision-makers in healthcare practices.

•Proficiency in using CRM and ERP systems like NetSuite and Concur for sales orders, expenses, and tracking mileage.

•Ability to stay updated on market trends, competitor offerings, and product developments to effectively position Health Monitor’s products.

•Adaptability and resilience in a dynamic sales environment, with strong problem-solving skills.

• Knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint) required

ADA- Physical Demands Office Position

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employees frequently use computer keyboards, regularly travel both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employees view computer monitors frequently.