Customer Engagement Specialist

Company Overview

For over 40 years, Health Monitor has been a nationally recognized patient-education and targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at Healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.

Position Overview

The Customer Engagement Specialist serves as a trusted partner to customers, ensuring they receive maximum value from the company’s products and services. This role focuses on building strong relationships, understanding customer goals, and proactively supporting their success through personalized guidance, problem-solving, and ongoing communication.

The ideal candidate is empathetic, organized, and driven by a genuine desire to help customers succeed. Working cross-functionally with sales, operations, and service teams, the Customer Engagement Specialist plays a key role in improving customer satisfaction, retention, and long-term engagement.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, fostering strong and trusted relationships.
• Guide customers through onboarding, training, and ongoing engagement to ensure successful adoption and utilization.
• Proactively monitor customer satisfaction and identify opportunities to improve the customer experience.
• Collaborate with internal teams, including Sales, Operations, and Service, to resolve issues and ensure seamless service delivery.
• Track key success metrics, customer feedback, and renewal trends to identify patterns and recommend improvements.
• Support customer retention and growth by identifying potential upsell or cross-sell opportunities in partnership with the sales team.
• Maintain accurate and timely records of customer interactions and progress in CRM systems.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field preferred.
• 2–4 years of experience in customer success, account management, or customer service roles.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proven ability to manage multiple accounts, projects, or priorities simultaneously.
• Excellent problem-solving and analytical skills.
• Experience using CRM or customer management platforms (e.g., Salesforce, HubSpot).
• A proactive, detail-oriented approach and the ability to work both independently and collaboratively.

ADA - Physical Demands Office Position-

We are committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you require reasonable accommodation during the application or interview process, please let us know. We will work with you to ensure that your needs are met in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employees frequently use computer keyboards, regularly travel both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employees view computer monitors frequently.