What are the responsibilities and job description for the Phlebotomist position at Health Marketing?
Role Overview
Provide exceptional clinical and administrative support as a Lab Services and Member Support Specialist, ensuring a positive patient experience through venipuncture, specimen collection, and front desk duties. Act as a compassionate communicator, utilizing the C-I-CARE framework to deliver patient-centered care and resolve needs efficiently. Maintain high standards in specimen handling, office cleanliness, and inventory management. Support team collaboration by participating in huddles, problem-solving, and assisting with clerical tasks. Master technology tools to facilitate seamless operations. Uphold the office environment and ensure smooth patient intake, follow-up, and billing processes.
Qualifications & Skills
Provide exceptional clinical and administrative support as a Lab Services and Member Support Specialist, ensuring a positive patient experience through venipuncture, specimen collection, and front desk duties. Act as a compassionate communicator, utilizing the C-I-CARE framework to deliver patient-centered care and resolve needs efficiently. Maintain high standards in specimen handling, office cleanliness, and inventory management. Support team collaboration by participating in huddles, problem-solving, and assisting with clerical tasks. Master technology tools to facilitate seamless operations. Uphold the office environment and ensure smooth patient intake, follow-up, and billing processes.
Qualifications & Skills
- Minimum 6 months experience as a Medical Assistant or Phlebotomist
- Strong customer service, communication, and interpersonal skills
- Proficiency in computer systems and software
- High School Diploma or equivalent
- Ability to perform venipuncture confidently and compassionately
- Adaptability to change and team-oriented mindset