Intake/Scheduling Coordinator

Job Title: Scheduling Coordinator – Home Health

Location: San Francisco, CA

Job Type: Full-Time

About Us:

Health Link Home Health and Hospice is a premier provider of compassionate, high-quality home health services in the San Francisco Bay Area. We specialize in a wide range of medical treatments and patient care, and we are committed to delivering the best possible outcomes for our patients in the comfort of their homes.

We are currently seeking a proactive and detail-oriented Scheduling Coordinator to join our dynamic team at our San Francisco office. This is an immediate opening, and we’re looking for an enthusiastic, organized individual who thrives in a fast-paced, collaborative environment.

Why Work With Us?

• Culture of Collaboration: Join a supportive, forward-thinking team that values transparency, inclusivity, and professional development.
• Comprehensive Benefits Package: Enjoy competitive compensation along with comprehensive benefits, including medical, dental, vision, 401(k) with match, and more.
• Impactful Work: Be a vital part of the patient care team, ensuring that patients receive timely and appropriate services.

What You'll Be Doing:

• Schedule Coordination: Manage and maintain the schedules for clinician visits based on patient preferences, clinical requirements, and available resources.
• Collaborative Communication: Work closely with clinical teams in San Francisco and Walnut Creek to ensure seamless patient care. Communicate changes to staff, patients, and supervisors in a timely manner.
• Intake & Scheduling Support: Assist with intake processes and ensure that cases are filled within established time frames.
• Responding to Emergencies: Handle urgent schedule changes and adjust staffing as needed to accommodate emergency situations.
• Team Support: Provide clear direction to direct care employees and troubleshoot scheduling issues as they arise, ensuring continuous patient care.
• Compliance & Reporting: Maintain accurate time records and ensure adherence to agency policies and healthcare regulations.

Why You'll Be Successful:

• Experience: At least one year of scheduling or intake experience in home health or hospice care is preferred.
• Detail-Oriented: You’re able to juggle multiple tasks with precision, ensuring accuracy in scheduling and communication.
• Tech-Savvy: Proficient in scheduling software and Microsoft Office, with strong computer skills.
• Excellent Communicator: Clear, professional communication both over the phone and in writing is essential. You’re comfortable managing a high volume of calls.
• Adaptable & Organized: You thrive in a fast-paced environment, have strong time management skills, and are quick to adapt to new processes or systems.

Qualifications:

• Education: Bachelor's degree preferred, or equivalent work experience.
• Experience: Minimum of 1 year in scheduling or intake for home health or hospice care.
• Skills: Strong organizational, time management, and problem-solving abilities.
• Knowledge: Familiarity with medical terminology and healthcare regulations/compliance is a plus.
• Customer Focus: A passion for delivering exceptional service to patients and team members.

Work Environment:

• Location: In-person at our San Francisco office.
• Schedule: Monday to Friday, with weekends as needed based on operational requirements.

Benefits:

• Health Insurance
• 401(k) with Matching
• Vision & Life Insurance
• Competitive Pay
• Paid Time Off & More

Ready to Make a Difference?

If you are a proactive, highly organized individual with a passion for healthcare and a desire to make an impact in a collaborative team environment, we’d love to hear from you. Apply today and join us in providing exceptional care to our patients.

Health Link Home Health and Hospice is an equal opportunity employer.