What are the responsibilities and job description for the Customer Service Representative (Seasonal) position at Health Insurance Alliance LLC?
Position: Customer Service Representative
Location: In office located in Fort Lauderdale, FL
Status: Part Time (Possible Full-Time Transition)
Dress code: Business Casual, Casual Fridays
About Us
Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.
The Opportunity
Answer incoming calls and assist customers with questions and requests.
Provide professional and efficient customer service.
Verify customer information and confirm plan selections.
Read and document required medical and eligibility-related questions.
Schedule and process premium payments.
Accurately document customer interactions in CRM and enrollment systems.
Facilitate health insurance policy enrollments.
Follow company and regulatory guidelines.
Maintain an 85% or higher score on quality and compliance evaluations.
Skills and Experience
Strong verbal communication and active listening skills
Strong reading comprehension
Accurate documentation skills
Strong problem-solving and organizational skills
Detail-oriented and reliable
Comfortable using technology and learning new systems
Ability to work in a fast-paced environment
Ability to learn health insurance terminology and processes
Prior customer service or call center experience preferred
Location & Hours
Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute to our Office for scheduled shifts.
Please note: **During OPEN ENROLLMENT PERIOD (November to January) there may be extended hours and possible weekend shifts.
Compensation
Our Customer Service Representative Position position starts at $17.25/hr/weekly. There are plenty of opportunities for advancement during and past your 3 month probationary period.
Benefits
Competitive Compensation
Dive into hands-on paid training from our leadership team
Great Career development opportunities
Monthly Team Lunches
The Interview Process
Step 1: Phone screen with our HR Team
Step 2: Video Interview
Step 3: In-person interview
> Conduct Background Check
> Offer
Salary : $17