Supervisor CRT Float Pool - Resource Team

POSITION SUMMARY

The Supervisor, Central Resource Team Float Pool leads and oversees the Central Resource Team’s (CRT), non-clinical float pool Associates across the Health First Integrated Delivery Network (IDN). The Supervisor, Central Resource Team Float Pool coordinates staffing resources, supervising operational activities, managing schedules and timekeeping, while ensuring compliance to Health First’s policies and procedures, as well as regulatory requirements. The Supervisor, Central Resource Team Float Pool partners with leaders across the IDN to ensure the appropriate deployment of float pool resources, maintain effective staffing practices, and support operational excellence through accurate personnel management, accountability, and continuous engagement of float pool Associates while contributing to the achievement of IDN goals and service standards.

PRIMARY ACCOUNTABILITIES

• Supervises operational activities of the non-clinical float pool Associates consistent, and ensures compliance with all applicable federal, state, and local laws, rules, and regulations as well as company policies and procedures.
• Assigns work schedules, authorizes time-off requests, oversees time keeping and manages time and attendance for assigned float pool Associates.
• Maintains and verifies personnel documentation is accurate, submitted in a timely manner including performance evaluations, competency assessments, certifications, annual accountability requirements, and training records.
• Establishes productive, collaborative relationships with department Associates and other leaders across the IDN to ensure Health First’s goals are achieved.
• Initiates resolution of internal and external Associate and customer complaints and concerns.
• Administers reports, documents, payroll records, surveys, and other required data as needed.
• Participates in the development and presentation of orientation, education, and training programs to system wide float pool associates, and ensures compliance with required training, orientation, competencies
• Performs additional duties related to healthcare operations as delegated and assigned by CRT leadership.

LEADERSHIP ACCOUNTABILITIES

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

MINIMUM QUALIFICATIONS

• Education: Associate’s degree in arts, sciences, or a relevant field.
• Work Experience: Two (2) years’ experience in a supervisory or team lead capacity.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities:

• Knowledge of basic supervision and management principles.
• Ability to work independently and maintain focus on the scope of work assigned.
• Strong written and verbal communication skills for professional interaction.
• Strong Interpersonal relations.
• Strong computer literacy with the ability to enter and retrieve data from electronic systems.
• Strong organizational and prioritizing abilities.
• Demonstrates the ability to conduct meetings and speak in front of groups.
• Ability to read and comprehend instructions, correspondence, memos, and electronic mail.
• Ability to coordinate and use logical reasoning to prioritize tasks and manage multiple tasks simultaneously
• Ability to use critical thinking and problem-solving skills to carry out all job functions and responsibilities.
• Ability to work under potentially stressful situations with time constraints.

PREFERRED QUALIFICATIONS

• Education: Bachelor’s degree in Business Administration or a relevant field.
• Work Experience: Two (2) years’ experience in leading teams of twenty-five (25) people or more.

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.