Epic Application Analyst I - Epic Willow

POSITION SUMMARY

The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The Epic Applications Analyst is a key part of ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and helping to maintain user satisfaction. The Epic Applications Analyst I collaborates with senior analysts to ensure timely issue resolution and contributes to the creation of training resources.

PRIMARY ACCOUNTABILITIES

• Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues, and offering guidance on system functionality.
• Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction.
• Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership.
• Aids in the development of user-facing training materials and resources to support the education and onboarding of all Health First clinical and operational staff who will utilize the EHR.
• Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end-users have proper support while under the supervision of Senior Analysts, or Application Trainers.
• Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively.
• Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessary.

MINIMUM QUALIFICATIONS

• Education: Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
• Work Experience: One (1) years of experience in Healthcare, Electronic Health Records system or IT support.
• Licensure: None
• Certification: Epic accreditation in required specialty within six (6) months of start date.
• Work Experience In Lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system or IT support.
• Skills/Knowledge/Abilities:

• Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
• Basic problem-solving skills.
• Strong communication skills.
• Ability to learn new software systems quickly.
• Familiarity with clinical workflows and healthcare operations.

PREFERRED QUALIFICATIONS

• Education: Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
• Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems.
• Certification:

• Relevant Healthcare Technology Certification(s):
• Certified Healthcare Technology Specialist (CHTS).
• Certified Associate in Healthcare Information and Management Systems (CAHIMS).
• Certified Professional in Healthcare Information and Management Systems (CPHIMS).
• Any other relevant certification(s) in Healthcare Technology.
• Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute).

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.