What are the responsibilities and job description for the Intake Coordinator position at Health Connect America?
Join Our Impactful Team at Health Connect America!
Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.
We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.
When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.
Our Brands
The Intake Coordinator II is responsible for supporting advanced intake and clinical operations across assigned programs, including oversight of service authorizations, documentation review, and coordination of client access to services. This role provides clinical expertise in the intake process, including completing assessments and supporting service initiation, while partnering with clinical and operational teams to ensure timely, compliant, and effective service delivery. The Intake Coordinator II may also provide mentorship, clinical support, and guidance to team members. Responsibilities may vary based on program, state requirements, and business needs.
Essential Duties
Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters
Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.
We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.
When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.
Our Brands
The Intake Coordinator II is responsible for supporting advanced intake and clinical operations across assigned programs, including oversight of service authorizations, documentation review, and coordination of client access to services. This role provides clinical expertise in the intake process, including completing assessments and supporting service initiation, while partnering with clinical and operational teams to ensure timely, compliant, and effective service delivery. The Intake Coordinator II may also provide mentorship, clinical support, and guidance to team members. Responsibilities may vary based on program, state requirements, and business needs.
Essential Duties
- Review and ensure clinical documentation is complete, accurate, and submitted within established timelines to support assessments, authorizations, and ongoing service requirements.
- Manage and coordinate intake and administrative workflows, including service authorizations, documentation tracking, and discharge processes, in alignment with program and state requirements.
- Complete clinical assessments and support service initiation, ensuring appropriate level of care and alignment with program criteria.
- Monitor and track intake-related activities to ensure timely progression from service request through admission and discharge.
- Collaborate with clinical, administrative, and leadership teams to ensure efficient coordination of services and continuity of care.
- Provide clinical guidance and support within the intake process, including assisting with complex cases, documentation review, and problem resolution.
- Support operational workflows related to service access and delivery, which may include referral coordination, assessment tracking, or caseload support, as applicable to the program and location.
- Mentor and support Intake Coordinators and other team members, providing guidance, training, and support as needed.
- May provide clinical support in day-to-day operations, including responding to client needs or crisis situations as appropriate.
- Maintain accurate and timely documentation within electronic systems and tracking tools.
- Ensure compliance with all state, COA, payer, and organizational regulations, policies, and standards.
- Communicate effectively with clients, staff, and external stakeholders to gather information, provide updates, and resolve issues related to intake and service coordination.
- May provide direct treatment services to a small caseload, based on program needs and licensure.
- Alabama
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must be eligible for licensure as a LPC, LMFT, or LCSW in the state of AL.
- Florida
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Preferred to have one of the following credentials in the state of Florida
- Registered Intern (RMHCI, RCSWI, RMFTI), or Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW).
- Mississippi
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must be eligible for licensure as a LPC, LMFT, or LCSW in the state of MS.
- North Carolina
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must hold associate license as a LCSWA or LCMHCA in the state of NC.
- Ohio
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must hold one of the following current professional licenses in the state of OH
- LSW, LISW, LPC, LMFT, or LPCC.
- South Carolina
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must hold license as a LMSW, LMFT, or LPCA in the state of SC.
- Tennessee
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must be eligible for licensure as a LPC, LMFT, or LCSW in the state of TN.
- Virginia
- Master’s Degree in Social Work, Counseling, or a related field is required.
- Must be a Resident in Counseling or Supervisee in Social Work in the state of VA.
- We recognize the importance of self-care and work/life balance.
- We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
- Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
- Additional benefits include
- Access to a Health Navigator
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) Retirement Plan
- Benefits Hub
- Tickets at Work
Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters