What are the responsibilities and job description for the Client Support Specialist position at Health Connect America?
Overview
Join Our Impactful Team at Health Connect America!
Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.
We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.
When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.
Our Brands
Responsibilities
The Client Support Specialist will provide community-based support services for child, adolescent, or adult clients. These services, primarily offered in the community, aim to help consumers and their families achieve and maintain rehabilitative support. Responsibilities include assisting consumers with mental health diagnoses to reach functional levels, self-efficiency, and symptom reduction. This will involve teaching coping skills, linking individuals to community resources for basic needs, and developing basic living skills to prevent relapse and ensure long-term recovery.
Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters
Join Our Impactful Team at Health Connect America!
Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.
We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.
When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.
Our Brands
Responsibilities
The Client Support Specialist will provide community-based support services for child, adolescent, or adult clients. These services, primarily offered in the community, aim to help consumers and their families achieve and maintain rehabilitative support. Responsibilities include assisting consumers with mental health diagnoses to reach functional levels, self-efficiency, and symptom reduction. This will involve teaching coping skills, linking individuals to community resources for basic needs, and developing basic living skills to prevent relapse and ensure long-term recovery.
- Review all assessments and notes pertaining to the individual’s history, diagnosis, and treatment plan.
- Contact assigned clients a minimum of two times monthly in the individual’s home or other community setting to review mental health symptoms, assess priority of needs and provide interventions as outlined in treatment plan. Worker must meet individuals for a minimum of one face to face meeting and at least one phone contact per month.
- Assist youth/client/family in facilitation and coordination of the IRP including providing skills support in the youth/client/family’s self-articulation of goals.
- Plan in a proactive manner to assist the youth/client/family in managing or preventing crisis situations.
- Identify strengths which will aid the client in achieving resiliency.
- Provide support to enhance natural and age-appropriate support, development of interpersonal, community coping and functional skills.
- Assistance in the acquisition of skills for the client to self-recognize emotional triggers and to self-manage behaviors.
- Assist in personal development, school performance, work performance and functioning in social and family environments through teaching skills/strategies to ameliorate the effect of behavioral symptoms.
- Ensure resource coordination to assist the client/family in gaining access to necessary rehabilitative, medical social and other services and supports.
- Assist in identifying resources for families in need, is able to direct families in crisis to appropriate staff person for intervention.
- Work in partnership with case therapists to help clients achieve their potential.
- Attend community meetings as assigned to enhance relationships with community partners and continuity of care for clients.
- Assist in telemedicine appointments as needed.
- Track utilization of services. Be familiar with expiration date of treatment plan and review with individual any changes that may need to be made to updated treatment plan and to inform intake staff of these recommended changes, prior to treatment plan reauthorization. Encourage and support clients to make appointments and attend meeting with intake staff to reauthorize or update treatment plan, as needed.
- Assist client in developing a safety plan that individual can utilize in the event of a mental health crisis, which identifies crisis numbers, as well as natural supports that individual could utilize to ensure their safety.
- Update contact information, as needed, within the individual’s profile in EMR, so other mental health providers can keep in contact with the individual.
- Attend staff meetings, as required, for continuing education, to learn of changes in policies, and to staff cases.
- Staff any concerns, regarding individual’s mental health symptoms, basic needs, compliancy with treatment services or changes in insurance status with Program Director, Clinical Supervisor, and/or medical staff.
- Qualifications include a High School Diploma with 2 years of experience, or a Bachelor's Degree in social work, psychology, or a related mental health field.
- We recognize the importance of self-care and work/life balance.
- We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
- Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
- Additional benefits include:
- Access to a Health Navigator
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) Retirement Plan
- Benefits Hub
- Tickets at Work
Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters