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Billing Specialist for Behavioral Health Services

Health Care Services of Hampton Roads, Inc.
Norfolk, VA Full Time
POSTED ON 10/24/2026
AVAILABLE BEFORE 2/20/2027

Job Summary

The Billing Specialist submits bills to third part payer and consumers. The job also includes posting payments, working with payers to resolve denials of payment, and maintaining accurate client insurance information. The Billing Specialist communicates with the staff and also communicate sensitively with consumers. The Billing department also assembles records for records requests. A very high degree of accuracy and timeliness is essential. Also, it is essential to be a sensitive communicator who remembers that many of our clients have had traumatizing experiences. In addition, we all maintain complete confidentiality of client information, client records, business records, and company information and procedures.

Position Qualifications

  • The ideal candidate MUST have experience in medical/behavioral health billing and will have computer-based billing and receivables experience and computer skills.
  • Minimum of one year of experience.
  • Familiarity with CPT codes and exposure to ICD10 coding.
  • Skilled with email and Word, some familiarity with Excel.
  • Excellent time management skills as almost everything about the position has time frames and deadlines.
  • Excellent attention to detail as all the postings have to be totally accurate.
  • Initiative to develop procedures to find new and better ways to accomplish goals.

Major Duties and Responsibilities

  • Double check outgoing billing for accuracy
  • Electronically (or by mail) submit claims to payers
  • Print and send client statements
  • Process and post in-coming payments
  • Problem-solve denials, including contacting insurance companies to resolve unpaid claims
  • Advising clinicians of time-billing deadlines
  • Work cooperatively with clinicians to solve billing problems
  • Communicate sensitively with consumers regarding payments, bills, and collections
  • Master use of electronic health record and billing software
  • Process medical records requests

Pay: From $60,000.00 per year

Benefits:

  • Paid time off

Work Location: In person

Salary : $60,000

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